Self-Assessment—Coastal Trading (Revitalising Australian Shipping) Act 2012—1 July 2019–30 June 2020

World Radiocommunication Conference 2023 agenda items

June 2020

Your home phone and the NBN

The National Broadband Network (NBN) is a major upgrade to Australia's national telecommunications infrastructure, and will deliver fast broadband to all Australian homes and businesses. In NBN fixed line areas, if you only use a landline telephone service without internet (known as a 'voice only' service), you need to move this service to the NBN.

Migration of lift phone services

It is the responsibility of building owners, managers and bodies corporate to ensure lift phone services are operational and comply with relevant regulations. Lift phone services are safety critical whose non-operation in an emergency situation would pose a serious risk to public safety.

Migration of monitored fire alarm services

It is the responsibility of building owners, managers and bodies corporate to ensure monitored fire alarm services are operational and comply with relevant regulations. Fire alarm services are safety critical whose non-operation in an emergency situation would pose a serious risk to public safety.

Getting ready to connect to the NBN

Your current telephone and internet services will not be switched to the NBN automatically. Read about what steps you need to take to prepare for your switch to the NBN.

Connecting to the NBN

Once you've selected your preferred provider for services over the NBN and signed up for a plan that suits your needs, your provider will work with NBN Co Ltd on your behalf to arrange the installation of your service. Read more about what to expect when connecting your home to the NBN.

Getting assistance with your NBN service

If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read more about how to get assistance with your NBN service.

Medical alarms, autodiallers and emergency buttons

Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing service is disconnected.

Power outages and the NBN

Equipment connected over the National Broadband Network will not work during a power outage. Read about how to plan for power outages and emergencies.