Extensive consultation has taken place and is ongoing for the air passenger protection framework, including via several discussion papers and stakeholder workshops and meetings.
Subscribe to our mailing list to get updates about progress and consultation on the consumer ombuds scheme.
Feedback from these consultations is helping inform the Australian Government's decisions on the final design and implementation of the consumer ombuds scheme, including the final Aviation Consumer Protection Charter.
The consumer ombuds scheme is expected to begin operations in 2026 following the passage of the enabling legislation.
2 Aviation White Paper—Towards 2050
3 Establishing the Aviation Industry Ombuds Scheme
4 Aviation Customer Rights Charter
5 Aviation Consumer Protections—primary legislation
7 Review of airline and airport complaint handling processes
8 National survey of Australians’ air travel behaviour, experiences and attitudes