Community Wi-Fi at new sites

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If my site is approved for a STAND Community Wi-Fi service, what do I need to do?

If a site has been approved and all site information has been provided, nbn will be in touch with the nominated site representative to arrange an appointment for an approved technician to come and install the service. If site information is missing a nbn representative will be in contact to obtain the necessary site information before an installation appointment can be arranged.

What is required on the day of the installation appointment?

Power will need to be isolated during the installation. An authorised site representative over the age of 18 is expected to be onsite for the duration of the install. A typical installation will take approximately 2 hours however may be longer if the site is complex. The authorised site representative will be required to sign a completion form once installation is complete.

What will be installed at each site?

An authorised nbn technician will install the Community Wi-Fi service hardware, signage at the front of the building, indicating the availability of the service, and a poster inside the building on how to access the service and obtain support via the 1300 support number.

Where is the best location for the Wireless Access Point (WAP)?

The wireless access point should be located where people will be gathering during an emergency. It is best to locate the WAP in the room where people are gathered. Obstacles such as solid walls will reduce signal strength and in the worst case block the signal. The cable that connects the network termination device and the WAP can be up to 90m in length.

Does the system need to be powered on at all times?

Yes. It is important for the system to remain powered on at all times to enable nbn to support your device, deliver periodic software updates, and ensure it remains operational during a disaster or emergency event. Installations are remotely monitored by default, which can only occur while the system is powered on.

For large sites, keeping the equipment switched on is also essential to maintain battery health and ensure readiness in the event of a power outage. Turning off the power will cause the battery to discharge, and if left in that state for an extended period, may result in damage to the battery.

If a site needs to power down the service temporarily, please notify nbn via the support number on 1300 support number listed on site.

Do I need to contact nbn to activate the site during a 'Disaster' or 'Emergency' event?

No, once a site has been activated after installation it remains ready to use, and you do not need to separately activate the site during a 'Disaster' or 'Emergency' event. If there are any issues connecting to the Wi-Fi service, please contact the 1300 support number listed on site.

What support information is available at the site?

Details on how to connect a device to the Wi-Fi service and the 1300 support number is available via an A3 poster provided to every STAND Community Wi-Fi Service site.

How many people can access the STAND Community Wi-Fi Service at the same time?

Standard sites are optimised for up to 40 concurrent users logged in at the same time. Large sites are optimised for up to 100 users logged in at the same time. The service will not be subject to network prioritisation during emergency events. While more people are able to connect to the network, site performance may diminish. The nbn Fair Use Policy, available on demand, applies at all times.

What download and upload speeds can I expect on the STAND Community Wi-Fi Service?

There is no speed cap on individual users; however, as access is shared across all users at the site, user experience will vary based on system utilisation. The service is capable of wholesale connection speeds of up to 100 Mbps download and 5Mbps upload. Speeds will vary based on type or source of content being accessed, peak usage times, weather conditions, and the strength of connection at your site.

Is the STAND Community Wi-Fi Service available to the public?

The STAND Community Wi-Fi service will be available to people within close range of the Wi-Fi signal and by agreeing to the terms and conditions of the STAND Community Wi-Fi Service upon sign on. This is irrespective of whether there is an active emergency or disaster event, or if the customer is physically within the premises.

Are there any limitations on websites that can be accessed from the STAND Community Wi-Fi Services?

Content filtering is applied to sites by default at a Moderate setting. This prevents access to inappropriate websites and applications.

When I connect to STAND Community Wi-Fi services on my device the "Welcome page" does not appear, what do I do?

This can occur due to 'ad block' or 'pop up block' configurations or lack of HTTPS support on your device. If issues persist or you are unsure on how to proceed, contact your local IT support or the 1300 support number listed at the site.