The Triple Zero Custodian is undertaking a review of all legislation and regulation related to Triple Zero. The Custodian will provide a report with recommendations for improving the legislative framework to the Minister for Communications by March 2027.
On 8 November 2023, the Optus network was impacted by a national whole-of-network outage. The Australian Government commissioned a post-incident review into the outage and appointed Mr Richard Bean, former Deputy Chair of the Australian Communications and Media Authority (ACMA) to lead the review.
Mr Bean submitted the Optus Outage Review final report on 21 March 2024, with 18 recommendations to address structural issues within the broader telecommunications ecosystem, with a particular focus on Triple Zero.
Recommendation 18 proposed a review of all legislation and regulation relating to Triple Zero and is the final outstanding Optus Outage Review recommendation. The Custodian ran a public consultation process on the review from 26 May to 30 June 2026 to gather stakeholder views on the opportunities to improve the Triple Zero legislative and regulatory framework, to ensure it delivers for Australians, now and into the future. Public submissions have been published and are available at the department's 'have your say' page.
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