The Triple Zero Custodian is undertaking a review of all legislation and regulation related to Triple Zero. The Custodian will provide a report with recommendations for improving the legislative framework to the Minister for Communications and Sport within 12 months of the review's commencement.
On 8 November 2023, the Optus network was impacted by a national whole-of-network outage. The Australian Government commissioned a post-incident review into the outage and appointed Mr Richard Bean, former Deputy Chair of the Australian Communications and Media Authority (ACMA) to lead the review.
Mr Bean submitted the Optus Outage Review final report on 21 March 2024, with 18 recommendations to address structural issues within the broader telecommunications ecosystem, with a particular focus on Triple Zero.
Recommendation 18 recommended a review of all legislation and regulation relating to Triple Zero and is the final outstanding Optus Outage Review recommendation. The Custodian will undertake consultation in the coming months to inform the review's recommendations.
The review will seek to identify whether regulatory and legislative settings remain effective in supporting delivery of Triple Zero now and into the future.
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