On this page:
- What happens in case of a system power outage, equipment damage, or other faults with the equipment or service?
- If there is a physical issue with the system, how long will it take to repair?
- What should I do if the supplied system causes damage to the building?
- If the mains power has been interrupted, can the nbn supplied equipment operate on a portable generator?
- Can the satellite equipment interfere with other radio equipment (E.g. Wi-Fi) already installed at my premises?
What happens in case of a system power outage, equipment damage, or other faults with the equipment or service?
If you have any questions or need to report a fault, contact the 1300 support number listed at the site. Please take into consideration whether you have a standard site or a large site installed, local power conditions, and other equipment at the locality.
If there is a physical issue with the system, how long will it take to repair?
Resolution times may vary based on multiple factors. Contact the 1300 support number listed at the site to organise an appointment.
What should I do if the supplied system causes damage to the building?
nbn technicians are required to be accredited and will take all necessary care and precaution carrying out the installation of this equipment. However, in the event any damage is caused to the building or site as a result of the nbn STAND Community Wi-Fi service, please contact the 1300 support number listed at the site.
If the mains power has been interrupted, can the nbn supplied equipment operate on a portable generator?
Yes. Although not required, a backup power generator is recommended to be available on site in the event of an emergency or disaster to ensure operational continuity of the service.
Can the satellite equipment interfere with other radio equipment (E.g. Wi-Fi) already installed at my premises?
No. Under standard operation the satellite service will not interfere with other radio equipment.