A new Aviation Consumer Protection Charter will impose minimum standards for airlines and airports.
The Charter is still being developed and is expected to commence after legislation is passed in 2026 and implementation timeframes are agreed.
The Charter will provide a clear, comprehensive and consistent set of minimum protections and standards of treatment that aviation consumers can expect from airlines and airports when issues arise on a range of matters.
This will give consumers greater certainty about what they can expect when flying to or from an Australian airport.
This includes the base level of assistance that airlines and airports must provide to passengers in relation to:
- flight disruptions, delays and cancellations, including the availability of refunds and passenger assistance
- lost/damaged baggage
- complaint handling
- supporting effective journeys for passengers with disability across the whole aviation journey.
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