Coronavirus (COVID-19) updates from the Australian Government

Whole Journey Guide

In response to the second review of the Disability Standards for Accessible Public Transport 2002 the Australian Government has developed The Whole Journey: A guide for thinking beyond compliance to create accessible public transport journeys.
The Guide seeks to encourage policy makers, planners, designers, builders, certifiers and operators to think beyond compliance and the physical and governance boundaries of services and infrastructure and focus instead on people's accessibility needs across their whole journey.

The Whole Journey Guide was endorsed by all state and territory transport Ministers at the Transport and Infrastructure Council meeting held on 10 November 2017. The guide was developed following a comprehensive consultation process involving all the major stakeholders including disability non-government organisations, public transport providers, and all levels of government, service providers and other interested individuals.

Initially this involved in-depth consultations and workshops around the nation with stakeholders including disability non-government organisations, public transport providers, and all levels of government, service providers and other interested individuals.
The draft guide was available for public comment from 27 March to 14 June 2017 and 43 formal submissionswere received. During this time the Department of Infrastructure and Regional Development also partnered with Disabled People's Organisations Australia to hold in-depth focus group workshops with people with disability in Sydney, Brisbane, Perth and Darwin.

Whole Journey Guide - public submissions

Below is a link to a list of submissions provided to the Department. Submissions marked confidential or those that were determined to contain private or confidential information have not been provided. All submissions provided to the Department were given consideration in the conduct of the review.

The material in the submissions presented on this website in relation to the Whole Journey: A guide for thinking beyond compliance to create accessible public transport journeys includes views or recommendations of third parties which do not necessarily reflect the views of the Department of Infrastructure and Regional Development or indicate its commitment to a particular course of action.

No Submission Author Submission Link
1 Curtis, Andrew PDF: 89 KB 
2 Deaf Blind Association PDF: 151 KB 
3 Ryan, Mrs Margaret Anne PDF: 370 KB 
4 Department of Transport and Main Roads (Qld) PDF: 1365 KB 
5 Disability Services Commissioner Victoria PDF: 432 KB 
6 Western Australian Local Government Association PDF: 929 KB 
7 Planning Institute Australia PDF: 114 KB 
8 Equal Opportunity Tasmania PDF: 1875 KB 
9 McPherson, John PDF: 342 KB 
10 Department of Infrastructure, Planning and Logistics (NT) PDF: 941 KB 
11 Assistive Technology Suppliers Australasian Association PDF: 96 KB 
12 Department of Communities, Child Safety and Disability Services (Qld) PDF: 382 KB 
13 Edmondson, Elizabeth PDF: 154 KB 
14 Department Planning Transport and Infrastructure Accessibility Advisory Committee (SA) PDF: 496 KB 
15 Eric Martin and Associates PDF: 361 KB 
16 Inclusion Australia PDF: 389 KB 
17 In-confidence submission N/A
18 Multiple Sclerosis Australia PDF: 115 KB 
19 Queenslanders with Disability Network Ltd PDF: 393 KB 
20 Association of Consultant in Access Australia PDF: 319 KB 
21 Australian Blindness Forum PDF: 131 KB 
22 Blind Citizens Australia PDF: 135 KB 
23 Donohue, Brendon PDF: 100 KB 
24 In-confidence submission N/A
25 Harrison, Zack PDF: 117 KB 
26 Heart Foundation PDF: 173 KB 
27 Kingsborough Council PDF: 220 KB 
28 In-confidence submission N/A
29 Spinal Life Australia PDF: 89 KB 
30 Sunshine Coast Council PDF: 108 KB 
31 Vision Australia PDF: 163 KB 
32 Australian Institute of Architects PDF: 120 KB 
33 Carers NSW and Carers Victoria PDF: 396 KB 
34 Cerebral Palsy Support Network PDF: 74 KB 
35 National Association of Women in Construction PDF: 273 KB 
36 Public Transport Ombudsman Victoria PDF: 552 KB 
37 Virgin Australia PDF: 107 KB 
38 Brisbane City Council PDF: 2790 KB 
39 Brisbane Residents United PDF: 1409 KB 
40 In-confidence submission N/A
41 Spinal Cord Injuries Australia PDF: 554 KB 
42 Arthritis Australia PDF: 427 KB 
43 Transdev Australia PDF: 482 KB