On this page:
- The equipment needs to be moved to a new building or moved during renovations; how do I organise this?
- The contact person/s at the site have changed, do I need to notify nbn?
- The site name, address, or latitude/longitude is incorrect, how do I update this?
- Who pays for the power to support the nbn supplied equipment?
- How will nbn support its infrastructure during a 'Disaster' or 'Emergency' event?
- How does nbn maintain the equipment?
- Who is responsible for the costs associated with the nbn supplied equipment, the installation work, and the maintenance?
The equipment needs to be moved to a new building or moved during renovations; how do I organise this?
If the installed equipment needs to be moved this can be done by contacting the 1300 support number listed on site to discuss your situation. All potential costs related to moving equipment are the responsibility of the site.
The contact person/s at the site have changed, do I need to notify nbn?
Yes. In the event that the Primary or Secondary contact person for the site needs to be changed, this can be done by contacting the 1300 support number listed at the site.
The site name, address, or latitude/longitude is incorrect, how do I update this?
In the event that any addressing details around your site needs to be corrected, this can be done by contacting 1300 support number listed at the site.
Who pays for the power to support the nbn supplied equipment?
Both the satellite dish and nbn connection box are the property of nbn, but the site owner is responsible for power costs while it's operating on the premises.
How will nbn support its infrastructure during a 'Disaster' or 'Emergency' event?
nbn has an Emergency Management Team that coordinates with state/territory emergency management organisations to restore nbn network services as soon as access is available.
How does nbn maintain the equipment?
In the event of a user reported or remotely identified fault, nbn will arrange for one of their technicians to contact you and organise a suitable date to visit your premises. This will be coordinated with site contact person/s as appropriate. If you are experiencing any faults at the site, please call the 1300 support number listed on site. Network updates to equipment will be automatically applied without user intervention required. A nbn technician will contact the site contact peron/s if any action is required.
Who is responsible for the costs associated with the nbn supplied equipment, the installation work, and the maintenance?
There is no cost incurred for the nbn supplied equipment, services, and maintenance (with the exception of power costs) while the service is being provided.