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General enquiries
The switchboard operates from 8:30 am to 5:00 pm, Monday to Friday (Canberra time) and is closed on public holidays in the Australian Capital Territory.
- Phone: 1800 075 001(within Australia) or +61 2 6274 7111 (from outside Australia)
- Email: clientservice@infrastructure.gov.au
- Mail: GPO Box 594, CANBERRA ACT 2601
Feedback and complaints
We welcome your feedback about the policy, programs or service provided by the department which can be submitted by writing to us via:
Email: clientservice@infrastructure.gov.au or
Mail: Director, Governance Section
Department of Infrastructure, Transport, Regional Development, Communications and the Arts
GPO Box 594
CANBERRA ACT 2601
Procurement Complaints
Further information on how to submit a procurement-related complaint can be found at Procurement Complaints.
Child Safety Feedback and Complaints
The department welcomes feedback on child safety and wellbeing issues connected to the work undertaken by our department. Further information, including how to submit a child safety-related complaint, can be found at Our Commitment to Child Safety.
Vehicle imports
For enqiuries regarding the Road Vehicle Standards laws and importing a vehicle into Australia, please complete an online enquiry form.
For more information about importing a vehicle, visit our Importing a road vehicle into Australia webpage.
Classification
For information on the classification of films, computer games and publications go to the Australian Classification website.
National Relay Service
If you are d/Deaf, hard of hearing and/or have speech communication difficulty, you can contact us through the National Relay Service (NRS).
For information about the NRS and other communication options, visit Access Hub.
For help making relay calls, contact the National Relay Service Helpdesk.
Translating or interpreting services
Phone 131 450 for help with English from Translating and Interpreting Service National. You can get support for more than 120 languages and dialects at any time of the day or night.
Media enquiries
Visit the Media centre page for more information.
Freedom of Information requests
Visit the Freedom of Information page for information on how to make a Freedom of Information request.
Public interest disclosures
Visit the Public Interest Disclosures page for information on how to make a public interest disclosure.