Coronavirus (COVID-19) updates from the Australian Government

Contact Us

General enquiries

The switchboard operates from 8:00 am to 5:30 pm, Monday to Friday (Canberra time) and is closed on public holidays in the Australian Capital Territory.

Feedback and complaints

We welcome your feedback about the policy, programs or service provided by the department which can be submitted by writing to us via:

Email: clientservice@infrastructure.gov.au or

Mail: Director, Governance Section

Department of Infrastructure, Transport, Regional Development and Communications

GPO Box 594

CANBERRA ACT 2601

Vehicle imports

For information on importing a vehicle into Australia:

The vehicle imports call centre operates from 9:00 am to 5:00 pm Monday to Thursday and 9:00 am to 4:00 pm on Friday (Canberra time).

Classification

For information on the classification of films, computer games and publications go to the Australian Classification website.

National Relay Service

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.

For more information about the National Relay Service and other communication options, visit Accesshub.

For help making relay calls, contact the National Relay Service Helpdesk.

Translating or interpreting services

Phone 131 450 for help with English from Translating and Interpreting Service National. You can get support for more than 120 languages and dialects at any time of the day or night.

Media enquiries

Journalists can contact our media team:

The media team are available from 8:30 am to 5:30 pm, Monday to Friday (Canberra time), except on public holidays in the Australian Capital Territory.

Freedom of Information requests

Visit the Freedom of Information page for information on how to make a Freedom of Information request.

Public interest disclosures

If you wish to make a public interest disclosure (PID) report to the department you can do so by:

  • Email: clientservice@infrastructure.gov.au
  • Mail: The Chief Operating Officer
    Department of Infrastructure, Transport, Regional Development and Communications
    GPO Box 594
    CANBERRA ACT 2601