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The Whole Journey: A guide for thinking beyond compliance to create accessible public transport journeys—audio version

The Whole Journey

Important information

Foreword

Contents

1 Introduction

1.1 Transport standards

1.2 Who should use

1.3 Benefits of focusing

1.4 Consultation on the whole

2 Influencing factors

2.1 The varied needs of users

2.2 Universal design considerations

2.3 Drivers of change

2.4 Urban design

2.5 Integrated planning

2.6 Governance and Management of places

2.7 Liveability

3 Parts of a journey

3.1 Prejourney planning

3.2 Journey start and end

3.3 Public transport stop, station or terminal

3.4 Public transport service

3.5 Interchange

3.6 Return journey planning

3.7 Disruption to business as usual

3.8 Supporting infrastructure

4 What does this mean for us

4.1 We all influence accessible public transport

4.2 Focus on human centred design

4.3 Accessible formats, data, apps and technology

4.4 Maintaining the human touch

4.5 Infrastructure lifecycle etc

4.6 Communicate, don't correspond

4.7 Knowledge capture and sharing

4.8 Accessibility when things go wrong

5 and 5.1 Implementation , mainstreaming etc

5.2 Working in partnership

5.3 Regional and remote challenges

5.4 Education and training

Un-referenced illustrative figures

6 Acknowledgements

7 References