People with a disability, and those with a medical condition may have different needs to other Australians. We advise the government about helping people make the most of the phone services they want and need.

In Australia, this intention to provide equal access to services and equipment is backed up by discrimination and telecommunications legislation:

People can use Australia’s phone services in a way that best suits them. Options include using specialised phone equipment or the National Relay Service.

Accesshub

Information for people who are Deaf, hard of hearing or who have a speech impairment and need to communicate over the phone.

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National Relay Service

The National Relay Service (NRS) can help people who are deaf or find it hard hearing or speaking with people by phone.

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Messaging apps and other communication options

Communication options for people who are deaf, hard of hearing or who have a speech impairment.

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