The Federal election was called on 10 April. As this website is hosted by the Department of Infrastructure, Transport, Regional Development and Communications, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Coronavirus (COVID-19) updates from the Australian Government

People with a disability, and those with a medical condition may have different needs to other Australians. We advise the government about helping people make the most of the phone services they want and need.

In Australia, this intention to provide equal access to services and equipment is backed up by discrimination and telecommunications legislation:

People can use Australia’s phone services in a way that best suits them. Options include using specialised phone equipment or the National Relay Service.

Accesshub

Information for people who are Deaf, hard of hearing or who have a speech impairment and need to communicate over the phone.

Learn more

National Relay Service

The National Relay Service (NRS) can help people who are deaf or find it hard hearing or speaking with people by phone.

Learn more

Messaging apps and other communication options

Communication options for people who are deaf, hard of hearing or who have a speech impairment.

Learn more