On this page:
- How do I know where Community Wi-Fi services are currently installed?
- How do I know if a building has a Community Wi-Fi service installed?
- The Community Wi-Fi service is being extended until 31 December 2027. Do I need to do anything to have the service extended?
- How do I receive support for the site?
- Does the system need to be powered on at all times?
- How do I know if I have a large or standard site?
- Do I need to contact nbn to activate the site during a 'Disaster' or 'Emergency' event?
- What support information is available at the site?
- How many people can access the STAND Community Wi-Fi service at the same time?
- What download and upload speeds can I expect on the STAND Community Wi-Fi Service?
- Is the STAND Community Wi-Fi service available to the public?
- Are there any limitations on websites that can be accessed from the Community Wi-Fi services?
- When I connect to Community Wi-Fi services on my device the 'Welcome page' does not appear, what do I do?
How do I know where Community Wi-Fi services are currently installed?
Locations of all current sites can be viewed at the STAND deployments map at https://spatial.infrastructure.gov.au/portal/apps/View/index.html?appid=41480b92fda643fb97ede3539379143f. Site information can be viewed by clicking on individual icons.
How do I know if a building has a Community Wi-Fi service installed?
Buildings where Community Wi-Fi service is installed have a plaque installed outside as well as a poster installed inside advising on how to use the service and who to contact if having issues with the service. Wi-Fi enabled devices may also pick up the Community Wi-Fi service and allow connection.
The Community Wi-Fi service is being extended until 31 December 2027. Do I need to do anything to have the service extended?
No, the service will automatically continue for all existing sites where installed.
How do I receive support for the site?
For any questions relating to your STAND Community Wi-Fi service please contact the 1300 number located on the poster at the site. This number is available 24 hours a day, 7 days a week.
Does the system need to be powered on at all times?
Yes. It is important for the system to remain powered on at all times to enable nbn to support your device, deliver periodic software updates, and ensure it remains operational during a disaster or emergency event.
Installations are remotely monitored by nbn, which can only occur while the system is powered on.
For large sites, keeping the equipment switched on is also essential to maintain battery health and ensure readiness in the event of a power outage. Turning off the power will cause the battery to discharge, and if left in that state for an extended period, may result in damage to the battery.
If a site needs to power down the service temporarily, please notify nbn via the 1300 support number listed at the site.
How do I know if I have a large or standard site?
Examples of the kind of equipment installed for each site type are shown in the link below. The key difference is that a large site will have a wall cabinet and battery pack (UPS) installed whereas small sites only have the network termination device and associated cabling.
Do I need to contact nbn to activate the site during a 'Disaster' or 'Emergency' event?
No, once a site has been activated after installation it remains ready to use, and you do not need to separately activate the site during a 'Disaster' or 'Emergency' event. If there are any issues connecting to the Community Wi-Fi service, please contact the 1300 support number listed at the site.
What support information is available at the site?
Details on how to connect a device to the Community Wi-Fi service and the 1300 support number is available via an A3 poster provided to every STAND Community Wi-Fi Service site.
How many people can access the STAND Community Wi-Fi service at the same time?
Standard sites are optimised for 40 users logged in at the same time. Large sites are optimised for 100 users logged in at the same time. While more people are able to connect to the network, site performance may diminish. The nbn Fair Use Policy, applies at all times.
What download and upload speeds can I expect on the STAND Community Wi-Fi Service?
There is no speed cap on individual users; however, as access is shared across all users at the site, user experience will vary based on system utilisation. The service is capable of wholesale connection speeds of up to 100 Mbps download and 5Mbps upload. Speeds will vary based on type or source of content being accessed, peak usage times, weather conditions, and the strength of connection at your site.
Is the STAND Community Wi-Fi service available to the public?
The Community Wi-Fi service will be available to people within close range of the Wi-Fi signal and by agreeing to the terms and conditions of the STAND Community Wi-Fi service upon sign on. This is irrespective of whether there is an active emergency or disaster event, or if the customer is physically within the premises.
Are there any limitations on websites that can be accessed from the Community Wi-Fi services?
Content filtering is applied to sites by default at a Moderate setting. This prevents access to inappropriate websites and applications.
When I connect to Community Wi-Fi services on my device the 'Welcome page' does not appear, what do I do?
This can occur due to 'ad block' or 'pop up block' configurations or lack of HTTPS support on your device. If issues persist or you are unsure on how to proceed, contact your local IT support or the support number listed at the site.