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Privacy notice

The department is collecting personal information for the purposes of responding to enquiries in accordance with the Privacy Act 1988.

The department will use your personal information to help answer your questions and will store this information securely.

If you do not provide the information requested, we will not be able to respond to your query.

The department's privacy policy contains information regarding complaint handling processes and how to access and/or seek correction of personal information held by the department. The Privacy Officer can be contacted on (02) 6274 6495.

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Talk to a member of our service team

Call 1800 815 272 (within Australia) or +61 2 6274 7444 (from overseas)
Monday-Thursday AEDT 9am-5pm, Friday AEDT 9am-4pm

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If you import or manufacture road vehicles or parts, subscribe to the RVS News Update. We’ll give you the tools and information you need to help you comply with the Road Vehicle Standards laws that started on 1 July 2021.

Mailing address

Department of Infrastructure, Transport, Regional Development and Communications
Vehicle Safety & Partnerships branch
GPO Box 594