Check out our tips to help you have a better experience when travelling on domestic and overseas flights.
The Australian Government’s interim Aviation Consumer Ombuds has developed a set of tips to help travellers have a smooth and safe trip in 2026.
The tips cover common aspects of travel such as terms and conditions, medical clearance and battery packs.
Top tips for travel
- Check the latest T&Cs when you book: Terms and conditions may have changed since you last used an airline or a travel service, so be sure to check the current terms and conditions.
- Understand your travel insurance: Travel insurance policies can vary across providers and products. Get to know your travel insurance policy and ensure you understand the best product for your needs, what you’re covered for and any gaps before you fly.
- Make sure you’re fit-to-fly: Airlines often have restrictions and conditions for those with an injury or who have undergone surgery. If you have recently had a procedure, find out if you need to get medical clearance from your doctor first.
- Pack right, safe flight: Phones, laptops, vapes and e-cigarettes and power banks should always be in cabin baggage for safety reasons. Some Australian airlines have recently banned the use of power banks, so check if they are allowed before your flight.
- Double check for gate changes: Gates can and do change right up to boarding, so ensure you check boarding screens and apps regularly and listen to announcements — it can make the difference between getting on a flight or not.
- Download apps, update details: Even if you booked through a travel agent, register for airline apps to make sure you get the latest updates for your flight, including time changes or delays. Double check your personal and contact details are up to date as well.
- Early bird catches the flight: Traffic, queues, screening delays, even issues from the day before can build up. Arriving early can make the difference between a travel disaster or travel highlights package. Check with the airport and airline pre-flight about their recommended arrival time.
- Know your airport – and the route to it: Many Australian airports could have changed since you last flew – such as due to construction works or a new parking system – so it’s worth confirming the route and available public transport or parking options in advance.
The Aviation Consumer Ombuds Scheme is a key initiative in the Australian Government’s Aviation White Paper. It will improve outcomes for air travellers by establishing an independent service to help consumers resolve complaints about airlines and airports.
To find out more visit the Aviation Consumer Ombuds Scheme page.