Communications: Access to telecommunications services

Access to quality and reliable telecommunications services has become a central part of modern life. Digital technologies are essential for everyday living and a primary means of accessing information, employment, markets and key services. For children, it is particularly important as these technologies can support their education, social connectedness and their ability to participate in an increasingly digital economy.

For some Australians, however, their lower level of digital inclusion means that they are less able to enjoy the benefits of being online. This include First Nations people and communities, older Australians, and low-income households.

In the first report of this series 'Use of digital technologies among First Nations children—Findings from the Longitudinal Study of Indigenous Children' (2024) BCARR analyses survey data of First Nations children and families to understand how their use of telecommunications has changed over time. The research also identifies socioeconomic characteristics that impact digital technology use and ownership.

The second report ‘Australian youth online – Findings from the Longitudinal Study of Australian Children’ (2025) uses survey data of Australian youth to understand how young peoples’ socioeconomic and demographic backgrounds impact their access to digital technology. It also explores young people’s experiences online.

The third report ‘Digital exclusion in Australia – Evidence from the Household, Income and Labour Dynamics in Australia (HILDA) survey’ (2025) uses HILDA data to gain insights into the socioeconomic characteristics of Australians without access to the internet. 

With the continued transition of services and opportunities online, supporting digital inclusion will continue to be a critical part of ensuring all Australians can access those benefits, particularly people living in regional and remote areas.

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