Airline and Airport information

Domestic carriers (RPT – Regular Public Transport Operators)

Carrier Conditions of Carriage / T&Cs Complaint contacts / info Customer Charter
Jetstar Jetstar Conditions of Carriage Jetstar Complaints and compliments Jetstar Customer Guarantee
Qantas / Qantaslink Qantas Conditions of Carriage Qantas complaints, compliments and claims Qantas Customer Charter
Virgin Australia Virgin Conditions of Carriage Virgin Complaints and compliments Virgin Guest Charter
Air North Air North Conditions of carriage Contact Air North  
Alliance Airlines   Alliance Terms and Conditions Contact Alliance Airlines  
Air Link Air Link Fare Conditions Contact Airlink  
Aviair Aviair Terms and Conditions Contact Aviair  
Flypelican Airlines Flypelican Conditions of Carriage Contact Flypelican  
Fly Tiwi Fly Tiwi Conditions of Carriage Contact Fly Tiwi  
Hinterland Aviation Hinterland Terms and Conditions Contact Hinterland  
King Island Airlines King Island Terms & Conditions Contact KingIsland  
Link Airways (Corporate Air) Link Airways Conditions of Carriage Contact Link  
Nexus Airlines Nexus Airlines Conditions of Carriage Contact Nexus  
Regional Express (REX) Rex Conditions of Carriage Rex Feedback Rex Customer Charter
Sharp Aviation Sharp Terms & Conditions Contact Sharp  
Skippers Aviation Skippers Terms & Conditions of Carriage Contact Skippers  
Skytrans Airline Skytrans Terms and Conditions Contact Skytrans  
Eastern Air Service Easter Air Conditions of Carriage Contact Eastern Air  

International carriers

Carrier Conditions of Carriage / T&Cs Complaint contacts / info Regulator information
Air New Zealand Air New Zealand Conditions of carriage Air New Zealand Customer Service & Tarmac Delay Plan Air New Zealand Complaints NZ Civil Aviation Authority
Malaysia Airlines Malaysia Airlines Conditions of Carriage Malaysia Airlines complaint handling policy Malaysian Civil Aviation Authority
Emirates Emirate Terms and Conditions Emirates complaints 
Contact Centre on 1300 303 777
customer.affairs@emirates.com		 GCAA contact 
GCAA Passenger Welfare
AirAsia AirAsia Terms and Conditions of Carriage AirAsia complaints Malaysia Civil Aviation Authority
Saudia Airlines Saudia Airlines General Conditions of Carriage Saudia Complaint & Feedback 
Email Saudia 
WhatsApp Saudia		 General Authority of Civil Aviation
Cathay Pacific Cathay Conditions of Carriage Cathay complaints Hong Kong Civil Aviation Department
China Eastern China Eastern Conditions of Carriage China Eastern email China Civil Aviation Administration
China Southern China Southern Conditions of Carriage China Southern feedback China Civil Aviation Administration
Air India Air India Conditions of Carriage 
Air India Passenger Rights		 Air India Customer Support India Directorate General of Civil Aviation
Air Canada Air Canada Conditions of Carriage Air Canada Customer Care Canadian Transport Agency
Air China Air China Conditions of Carriage Air China passenger feedback China Civil Aviation Administration
Air Mauritius Air Mauritius Conditions of Carriage Air Mauritius contact Mauritius Department of Civil Aviation
Air Niugini Air Niugini Conditions of Carriage Air Niugini contact PNG Civil Aviation Authority
Aircalin Aircalin Terms and Conditions Aircalin contact Director General of Civil Aviation
All Nippon Airways All Nippon Conditions of Carriage All Nippon help Japan Civil Aviation Bureau
American Airlines American Airlines Conditions of Carriage American Airlines contacts Federal Aviation Administration
Asiana Airlines Asiana Contract of Carriage Asiana feedback Korea Office of Civil Aviation
Beijing Capital Airlines Capital Conditions of Transportation Hainan feedback China Civil Aviation Administration
British Airways British Airways Conditions of Carriage British Airways contacts UK Civil Aviation Authority
Cebu Pacific Cebu Conditions of Carriage Cebu feedback Philippines Civil Aeronautics Board
China Airlines China Airlines Conditions of Carriage China Airlines contacts China Civil Aviation Administration
Delta Delta Contract of Carriage Delta complaints Federal Aviation Administration
Etihad Airways Etihad Conditions of Carriage Etihad feedback GCAA contact 
GCAA Passenger Welfare
EVA Airlines EVA Conditions of Carriage EVA contacts Civil Aviation Administration
Fiji Airways Fiji Airways Conditions of Carriage Fiji Airways contacts Fiji Civil Aviation Authority
Finnair Finnair Conditions of Carriage Finnair contacts Traficom Finland
Hainan Airlines Hainan Conditions of Carriage Hainan feedback China Civil Aviation Administration
Hawaiian Airlines Hawaiian Airlines Terms and Conditions Hawaiian Airlines contacts Federal Aviation Administration
Hong Kong Airlines Hong Kong Airlines Conditions of Carriage Hong Kong Airlines contacts Hong Kong Civil Aviation Department
Japan Airlines Japan Airlines Conditions of Carriage Japan Airlines contacts Japan Civil Aviation Bureau
Juneyao Airlines Juneyaoair Transportation Conditions Juneyaoair contacts China Civil Aviation Administration
Korean Air Korean Air Conditions of Carriage Korean Air customer support Korea Office of Civil Aviation
LATAM LATAM Transport Agreement LATAM help centre Civil Aeronautics Board
Malindo trading as Batik Air Batik Conditions of Carriage Batik contacts Malaysia Civil Aviation Authority
Nauru Airlines Nauru Conditions of Carriage Nauru Airlines contacts Pacific Aviation Safety Office
Philippine Airlines Philippine Airlines Conditions of Carriage Philippine Airlines contacts Philippines Civil Aeronautics Board
Garuda Indonesia Garuda Conditions of Carriage   Garuda customer care Directorate General of Civil Aviation
TransNusa TransNusa Conditions of Carriage TransNusa contacts Directorate General of Civil Aviation
Qatar Airways Qatar Conditions of Carriage Qatar help Qatar Civil Aviation Authority
Royal Brunei Airlines Royal Brunei Conditions of Carriage Royal Brunei contacts Brunei Department of Civil Aviation
Scoot Scoot Conditions of Carriage Scoot contacts Singapore Civil Aviation Authority
Sichuan Airlines Sichuan Airlines General Conditions (English translation starts page 45) Sichuan Airlines contacts China Civil Aviation Administration
Singapore Airlines Singapore Airlines Conditions of Carriage Singapore Airlines feedback Singapore Civil Aviation Authority
Solomon Airlines Solomon Airlines Conditions of Carriage Solomon Airlines contacts Solomon Islands Civil Aviation Auhtority
South African Airways South African Airways Conditions of Carriage South African Airways support SA Civil Aviation Authority
Sri Lankan Airlines Sri Lankan Airlines Conditions of Carriage Sri Lankan Airlines contacts Sri Lankan Airlines Civil Aviation Authority
Thai Airways International Thai Airways Conditions of Carriage Thai Airways feedback Thailand Civil Aviation Authority
Tianjin Airlines Tianjin Conditions of Carriage Tianjin complaints China Civil Aviation Administration
Turkish Airlines Turkish Airlines Conditions of Carriage Turkish Airlines help Directorate General of Civil Aviation
T'way Air T’way Terms of Service T'way Air customer center Korea Office of Civil Aviation
United Airlines United Contract of Carriage United customer care Federal Aviation Administration
VietJet Air VietJet Terms and Conditions VietJet support Civil Aviation Authority of Vietnam
Vietnam Airlines Vietnam Airlines Conditions of Carriage Vietnam Airlines support Civil Aviation Authority of Vietnam
Xiamen Airlines Xiamen Airlines Conditions of Carriage Xiamen contacts China Civil Aviation Administration

Airport contacts

Airport Complaint contacts Other information
Melbourne Airport Melbourne Airport complaints Melbourne Airport contacts 
Melbourne Airport passenger information 
Melbourne Airport online mobility hub
Sydney Airport Sydney Airport feedback Sydney Airport contacts 
Sydney Airport Guide: What To Do & When To Arrive 
Need assistance?
Brisbane Airport Brisbane Airport feedback Brisbane Airport contacts 
Brisbane Airport passenger information 
Special Assistance Information for Brisbane Airport
Canberra Airport Canberra Airport contacts Canberra Airport contacts 
Canberra Airport | Passenger Guide 
Canberra Airport | Special Assistance
Perth Airport Perth Airport contacts Perth Airport - Passengers | Contact us 
Welcome to Perth Airport 
Accessibility at Perth Airport
Adelaide Airport Adelaide Airport feedback Adelaide Airport contacts 
Facilities & services at Adelaide Airport – comfort, care and convenience 
Accessibility
Darwin Airport Darwin Airport feedback Darwin International Airport contacts 
Darwin International Airport passenger information 
Special assistance | Darwin International Airport