Access to communications services is important, particularly during emergency situations. Telecommunications companies actively plan for emergency situations to minimise disruption. However, no communications technology is guaranteed to provide 100 per cent resilience during natural disasters and power outages.
During or following bushfire emergencies, telecommunications services can go offline for a number of reasons.
Telecommunications carriers are working closely with Emergency Service Organisations (ESOs) and the Australian Defence Force to restore and maintain services and deploy temporary telecommunications facilities as soon as is safely possible.
For information about what to do in an emergency and about emergencies in your local area, you should contact your local emergency service organisation.
For information about what the Government is doing to help individuals, communities, businesses and local governments to recover from these bushfires visit the DisasterAssist website.
For information about mobile services in your area, you should contact your carrier:
For NBN Co 's bushfire recovery and support updates, visit NBN Co 's live blog.