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Drone Delivery Operations–Australia

The Civil Aviation Safety Authority (CASA) has given approval to Wing Aviation Pty Ltd (Wing) and Swoop Aero Pty Ltd (Swoop Aero) to operate drone delivery services in Australia. Wing is operating in Gungahlin and Belconnen in the Australian Capital Territory, and in Logan in Queensland. Swoop Aero is operating in Goodiwindi in Queensland.

Both companies are certified drone operators, and all employees who operate drones hold remote pilot licences.

The aim is to see how drone delivery services work in practice and the effect they have on the community, to inform the Government’s consideration of their use more widely.

Further information on CASA's safety approval process is available at www.casa.gov.au.

Under the Air Navigation (Aircraft Noise) Regulations 2018 the department also undertook an assessment of both proposed operations.

Wing operations

Canberra operations

The department approved community demonstrations and delivery flights in Belconnen and Gungahlin between 31 March 2022 and 31 March 2023.

Operating conditions were placed on Wing's activities, including that the drone must only fly in daylight, but with the following additional restrictions:

  • on weekdays, from 7.30am to 7.00pm
  • on Saturdays, from 8.00am to 7.00pm
  • on Sundays, from 9.00am to 7.00pm

Logan operations

The department approved community demonstrations and delivery flights in Beenleigh, Berrinba, Bethania, Browns Plains, Crestmead, Edens Landing, Heritage Park, Holmview, Kingston, Logan Central, Logan Reserve, Loganholme Woodridge, Loganlea, Marsden, Regents Park, Slacks Creek, Underwood, Waterford West and Waterford between 1 July 2022 and 30 June 2023.

Operating conditions on Wing's Logan activities include that the drone must only fly in daylight, but with the following additional restrictions:

  • on weekdays, from 7.30am to 7.00pm
  • on Saturdays, from 8.00am to 6.00pm
  • on Sundays, from 9.00am to 6.00pm

Noise

The aircraft used in Wing’s operations are formally noise tested. It is a requirement of Wing’s operating approval that it notify the department before any new aircraft are used.

In addition, aircraft must not overfly declared heritage or environmentally sensitive areas, such as National Parks and wetlands areas.

Community Feedback

A condition of the Wing approval is that it must collate all community feedback during the operational period (whether given to Wing directly, or to the department, Airservices, the ACT Government, the Queensland Government or Logan City Council) and provide this to the department.

If you have feedback regarding Wing's operations you can provide this feedback directly to Wing.

For the Gungahlin operations, you can also contact Access Canberra, or lodge your feedback at aviationcomplaints.gov.au.

For the Logan operations, you can also contact Logan City Council, or lodge your feedback at council@logan.qld.gov.au.

If you have complaints relating to noise from unmanned aircraft you may also contact Airservices Australia.

Swoop Aero operations

The department approved community demonstrations and delivery flights in the Local Government Areas of Goondiwindi in Queensland; and Moree Plains, Gwydir and Inverell in New South Wales, between 1 December 2021 and 30 November 2022.

Operating conditions were placed on Swoop Aero’s activities, including that the drones must only fly in daylight between the following times:

  • on weekdays and Saturdays, from 7.00am to 7.00pm
  • on Sundays, from 9.00am to 6.00pm

Noise

The aircraft used in Swoop Aero’s operations are formally noise tested. It is a requirement of Swoop Aero’s operating approval that it notify the department before any new aircraft are used.

In addition, aircraft must not overfly declared heritage or environmentally sensitive areas, such as National Parks and wetlands areas.

Community Feedback

A condition of the Swoop Aero approval is that it must collate all community feedback during the operational period (whether given to Swoop Aero directly, or to the department, Airservices, the New South Wales or Queensland Governments, or one of the relevant Local Government Areas) and provide this to the department.

If you have feedback regarding Swoop Aero's operations, you can provide this feedback directly to Swoop Aero.

You can also contact the participating Local Government Areas:

If you have complaints relating to noise from unmanned aircraft you may also contact Airservices Australia.