Government outlines its response to the Bean Review of Optus outage

The Australian Government will implement all recommendations outlined in the review of the 8 November outage.

The outage left millions of Australians without access to communications services, impacted small businesses, and left many unable to call Triple Zero, putting lives at risk.

The response to the review will see the Government implement all 18 of the recommendations outlined by Mr Richard Bean, who was appointed to complete the review. The recommendations set out a framework that would help reduce the impact of future outages on the Australian community.

The Government intends to implement the recommendations over the next 12-18 months, including:

  • implementation of new rules mandating how, what and when telecommunications carriers communicate with their customers during and after an outage
  • the introduction of a comprehensive testing regime across telecommunications networks and telecommunications devices to ensure callers can reach Triple Zero
  • the establishment of a Triple Zero Custodian which will provide end-to-end oversight of the Triple Zero service
  • a review of all legislation and regulation relating to the delivery of Triple Zero.

Consultation during the Review involved a range of stakeholders, including communications providers, Commonwealth, state and territory government entities, regulators, and industry and consumer representative bodies.

Separately, the Australian Communications and Media Authority is undertaking an investigation into Optus’ compliance with the Emergency Call Determination 2019.

For more information on the Bean Review’s recommendations, visit Review into the Optus Outage of 8 November.

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