Airline and airport operators are encouraged to develop and publish Disability Access Facilitation Plans (DAFPs) with the aim of providing detailed information on their approach to meeting the needs of travellers with disability.

The DAFPs are intended to be used as a communication tool between airline and airport operators and the travelling public on the availability and accessibility of services for passengers with disability—ideally covering the total travel experience from making a reservation through to arriving at the intended destination.

The Aviation Access Forum (AAF) was established in 2013 to provide advice to the Australian Government on disability access policy as well as operational and administrative issues associated with access to air services for people with disability.

The AAF also provides an opportunity for information to be exchanged between representatives of disability sector organisations, the aviation industry and Australian Government agencies as a means of further improving disability access in aviation.