ROVER guide: Correcting information on the RAV

This guide provides step by step instructions on how to c

Guidance note – Correcting information on the Register of Approved Vehicles

This guidance note explains the process of correcting ent

Guidance note – Supporting information requirements for ADR 79/05 – Emission Control for Light Vehicles

16 Mar 2026

2026 National Awards for Local Government open for entries

Now is the chance to recognise outstanding projects delivered by local councils across Australia.

Image depicts community at a farmers market.
16 Mar 2026

Western Sydney’s new M12 now open

A new 16-kilometre stretch of the M12 has opened to traffic, providing access into the new Western Sydney International (Nancy-Bird Walton) Airport.

Review of Airline and Airport Complaint Handling Processes - Summary of findings

13 Mar 2026

Timor-Leste tunes into PacificAus TV

Another partner in our region is gaining access to quality Australian television and sport, with the launch of the Australian Government’s PacificAus TV initiative in Timor-Leste.

Close up of a person holding a remote control with a television screen in the background.

Keep in touch

Subscribe to our mailing list to get updates about the consumer ombuds scheme.

Email: aviationconsumerprotections@acos.gov.au

Airline and Airport information

Research projects

National survey of Australians’ air travel behaviour, experiences and attitudes

The Interim Aviation Consumer Ombuds Scheme (ACOS) within the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts partnered with the Behavioural Economics Team of the Australian Government (BETA) to conduct a survey to understand the attitudes, experiences and behaviours of Australians travelling by air, and their understanding of consumer rights.

Making a complaint

The Aviation Consumer Ombuds Scheme is not currently legislated, which means the interim ombudsperson has no formal resolution or investigative powers for consumer complaints about airlines and airports. The official Scheme is expected to begin operating in 2026.

In the interim, consumers should use existing channels to resolve their complaints. Below are some useful tips and contacts to help you resolve your complaint.
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