Australian Government guidance on the Optus data breach and the Medibank Private Limited and AHM cyber incident.

COVID-19 will affect NRS Video Relay service wait times

Due to staff shortages arising from COVID-19, Video Relay is operating with reduced staff. As a result, Video Relay will experience longer than usual wait times to answer your calls.

Due to staff shortages arising from COVID-19, Video Relay is operating with reduced staff. As a result, Video Relay will experience longer than usual wait times to answer your calls.

Other NRS call channels may also experience longer than usual wait times due to an increase in traffic. This is an experience common to most call centres at present.

We thank you for your patience at this difficult time.

Where do I go for help?

The Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.

There are a number of ways to make contact with Helpdesk staff:
Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form
Email: helpdesk@relayservice.com.au

The Accesshub Team