As part of our commitment to ensuring the wellbeing of children, our child safety resources are available to everyone.
On this page:
Our Child Safety Policy
The department’s Child Safety Policy outlines how we make sure children are safe and supported when interacting with our department and services. It meets the requirements of the Commonwealth Child Safe Framework and is reviewed at least every two years.
The policy covers the responsibilities of our staff, child safe behaviours and our processes for child safety in the department:
Child Safety Feedback and Complaints
If you or another person is in immediate danger, please call Triple Zero (000).
If you would like to contact us with feedback or a complaint about child safety in this department, including concerns about the interactions of a child with this department, our services or a person connected with this department, you can complete the form at the end of this section.
Please note we are not able to respond to matters outside of child safety concerns connected to the direct activities of this department or our services.
If you have feedback or a complaint about another matter relating to this department, please see the Contact us page for the best way to get in touch.
Some of the resources in the next section have useful information to support children in making a complaint, understanding their rights, or finding someone to talk to.
Child Safety Feedback and Complaints Form
Department of Infrastructure, Transport, Regional Development, Communications and the Arts
Child Safety Officer
Assurance, Integrity, Risk and Governance
GPO Box 594
CANBERRA ACT 2601
Other Child Safety Resources
The following resources are not associated with our department but may be of help you if you need additional support:
- The National Office for Child Safety has compiled a list of organisations that can offer support to children and families in different situations, and has a number of other informative resources
- UNICEF have a poster explaining children’s rights
- The Office of the eSafety Commissioner can assist with being safe online or reporting online abuse
- The Western Australia Commissioner for Children and Young People has developed a video sharing tips for making a complaint as a young person