The Federal election was called on 28 March 2025. As this website is hosted by the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Child Safety Resources

As part of our commitment to ensuring the wellbeing of children, our child safety resources are available to everyone.

On this page:

Our Child Safety Policy

The department’s Child Safety Policy outlines how we make sure children are safe and supported when interacting with our department and services. It meets the requirements of the Commonwealth Child Safe Framework and is reviewed at least every two years.
The policy covers the responsibilities of our staff, child safe behaviours and our processes for child safety in the department:

Child Safety Policy 2023 (172.39 KB)

 

 

Child Safety Feedback and Complaints

If you or another person is in immediate danger, please call Triple Zero (000).

If you would like to contact us with feedback or a complaint about child safety in this department, including concerns about the interactions of a child with this department, our services or a person connected with this department, you can complete the form at the end of this section.

Please note we are not able to respond to matters outside of child safety concerns connected to the direct activities of this department or our services.

If you have feedback or a complaint about another matter relating to this department, please see the Contact us page for the best way to get in touch.

Some of the resources in the next section have useful information to support children in making a complaint, understanding their rights, or finding someone to talk to.

Child Safety Feedback and Complaints Form

How can we contact you?
Please enter a phone number that is safe for you to use with us, or the contact details of a trusted adult, like your parent or guardian.

An email will be sent to your nominated email address after you have submitted your complaint. The email will give you a complaint reference number.
You can use the reference number to identify your complaint if you do not want to tell us your name.

Please understand that we will not be able to contact you if you choose not to share either a phone number or email address. This may mean we are not able to address your complaint properly or let you know the outcome.

We might need to contact you to ask for more information, and to keep you up to date on the progress of your child-safety feedback or complaint.
Please describe why you are contacting the Child Safety Officer. Include as much detail as possible
Do you have a photo or document you want to share as part of this matter? You can add it here
Maximum 2 files.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, txt, rtf, odf, pdf, doc, docx, ppt, pptx, xls, xlsx.
10 MB limit per form.

Privacy notice

The department is collecting personal information for the purposes of responding to enquiries in accordance with the Privacy Act 1988.

The department will use your personal information to help answer your questions and will store this information securely.

If you do not provide valid contact details we will not be able to respond to you.

The department will store your personal information securely and the department’s privacy policy contains information regarding complaint handling processes and how to access and/or seek correction of personal information held by the department. For more information see Privacy.

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Mailing address

Department of Infrastructure, Transport, Regional Development, Communications and the Arts
Child Safety Officer
Assurance, Integrity, Risk and Governance
GPO Box 594
CANBERRA ACT 2601

Other Child Safety Resources

The following resources are not associated with our department but may be of help you if you need additional support:

  • The National Office for Child Safety (NOCS) has compiled a list of organisations that can offer support to children and families in different situations, and has a number of other informative resources

Get support | National Office for Child Safety

Speak up and make a complaint information leaflet

  • UNICEF have a poster explaining children’s rights

Rights of the Child poster

  • The Office of the eSafety Commissioner can assist with being safe online or reporting online abuse

Online safety | eSafety Commissioner

  • The Western Australia Commissioner for Children and Young People has developed a video sharing tips for making a complaint as a young person

Top Tips on How to Make a Complaint - YouTube

Building a Safety Team - National Office for Child Safety

  • Information and activities about building and being part of a child or young person’s safety team created in partnership with the Daniel Morcombe Foundation