Phone service pre-selection

People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones.

It’s called pre-selection.

The phone companies have to let customers make their own choice under the Telecommunications Act 1997.

Pre-selection isn’t as popular as it once was because more people are bundling line rental, calls and other services.

As a result, most new networks, including the National Broadband Network, won't have to offer pre-selection.

You can't use pre-selection on mobile phones.

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