Keeping connected and informed during an emergency or natural disaster is vital in staying safe.

The Government is increasing the resilience of Australia's telecommunication networks, to help prevent, mitigate and manage outages during emergencies.

Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.

We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.

The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable telephone service.

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.

Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.

If you are receiving unwanted communications, the options available to you differ depending on the type of communication you are receiving (for example, whether it is a phone call or a text message), and whether the call is legitimate or a scam.

The Government is reviewing Australia’s telecommunications consumer safeguards to prepare the framework for a post-2020 environment.

All people in Australia should be able to access modern telecommunications services regardless of where they live or do business. Often, this means new telecommunications facilities need to be installed to provide those services.