The phone is one of the main ways people stay in touch with friends, family and colleagues. We advise the Australian Government about how all Australians can have reasonable access to a standard and reliable phone service.
Keeping connected and informed during an emergency or natural disaster is vital in staying safe.
The Government is increasing the resilience of Australia's telecommunication networks, to help prevent, mitigate and manage outages during emergencies.
Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.
We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.
The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable telephone service.
Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.
Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.
If you are receiving unwanted communications, the options available to you differ depending on the type of communication you are receiving (for example, whether it is a phone call or a text message), and whether the call is legitimate or a scam.
The Government is reviewing Australia’s telecommunications consumer safeguards to prepare the framework for a post-2020 environment.
All people in Australia should be able to access modern telecommunications services regardless of where they live or do business. Often, this means new telecommunications facilities need to be installed to provide those services.
The Regional Telecommunications Review is an opportunity for people living and working in regional, rural and remote areas of Australia to share their views and experiences using telecommunications services in their area
In February 2022 the National Relay Service (NRS) asked for feedback on user experiences.
The National Relay Service (NRS) will be asking for user feedback between Monday 31 January and Sunday 27 February 2022.
More rigorous reporting rules on Telstra to improve transparency in the delivery of voice telephone services in rural and remote areas are now in place, implementing a proposal announced by the Australian Government in October 2021.
You probably don’t think about payphones until you need one in an emergency. But did you know, Telstra operates approximately 15,000 public payphones across Australia?
Updates to the carriers’ powers and immunities framework will take effect from today to better support the rollout of telecommunications networks and a better balance of interests between landowners and carriers.
The Australian Government is seeking comments on proposed amendments that could better balance and modernise the operation of the carrier powers and immunities framework.
The Government is seeking community and industry feedback on the draft grant opportunity guidelines for Round 5A of the Mobile Black Spot Program.
