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Triple Zero (000) Review

Triple Zero is currently a 'voice-only' service that’s been used since the service started in 1961. Part of the review will look at changing technologies and consumer expectations.  

Why we want your input

We want to know your needs and expectations of the national operator.

How you can voice your opinion

You can comple an online survey or make a written submission.

What will be the outcome of this consultation?

To ensure that the national operator arrangements take advantage of new technologies and are able to provide improved services into the future.

The Issue

We are reviewing the Triple Zero (000) service. Triple Zero is currently a 'voice-only' service that’s been used since the service started in 1961. Part of the review will look at changing technologies and consumer expectations.  

Find out more:

Relevant Documentation

Review of the National Triple Zero (000) Operator Terms of Reference

Published 8th Jul 2014

Download PDF (223.34 KB) Download DOC (1.99 MB)

Review of the National Triple Zero (000) Operator Terms of Reference

Review of the National Triple Zero (000) Operator Discussion Paper

Published 8th Jul 2014

Download PDF (1.42 MB) Download DOC (3.59 MB)

Review of the National Triple Zero (000) Operator Discussion Paper

Outcome

We have undertaken a review of the National Triple Zero (000) Operator and released a report of its findings.

The report used consultation from key stakeholders in the telecommunications, emergency services, industry, government sectors and members of the public.

Recommendations for the future of the National Triple Zero (000) Operator are provided and can be broadly grouped into the key areas of:

  • Technology
  • Governance and Coordination
  • Funding
  • Delivery Model
  • Regulation
  • Tender for the Emergency Call Person

We have also released an Implementation Plan for the Review of the National Triple (000) Zero Operator.

The plan outlines steps Government will take to implement the recommendations of the Review.

Participate

08 Jul 2014 09:00 AEST
22 Aug 2014 17:30 AEST
Closed
This consultation is closed.

Submissions

Craig Anderson
Document
Ethnic Communities Council of Victoria
SA Government
Document
Joint submission - Melb Uni Centre for Disaster Management,VIC Spatial Council and APCO Australasia
Tasmanian Government
Document
A Hughes
Document
L Trezise
Document
Telstra
Document
A Marsh
Document
M Skipper
Document