A better experience for air travellers is on the way

New aviation consumer protections introduced to improve the air traveller experience

Legislation has been introduced to Parliament to strengthen aviation consumer protections, including minimum service standards for airlines and airports.

The reforms include an Aviation Consumer Protections Charter and an independent Aviation Consumer Ombudsperson to help resolve complaints that can’t be resolved with the airline or airport.

A new Aviation Consumer Protection Authority will be established to ensure standards are maintained, while the new Aircraft Noise Ombudsperson will review the management of noise complaints by Airservices Australia and the Department of Defence.

This legislation is a landmark milestone in a series of measures to deliver a better experience for air travellers, and follows a period of extensive consultation in 2024 and 2025.

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