Coronavirus (COVID-19) updates from the Australian Government

Reduction in air passenger services due to COVID–19 outbreak

The current COVID-19 situation across the eastern states of mainland Australia and consequential travel restrictions is having a significant impact on domestic air travel, including to services to Norfolk Island.

In response to the significantly reduced passenger demand, the number of air passenger services to Norfolk Island over the coming weeks will be reduced.

The new flight schedule is below:

Dates Day From To Flight number

9 August 2021

23 August 2021

Monday SYD NLK QF179

9 August 2021

23 August 2021

Monday NFK SYD QF180

10 August 2021

17 August 2021

24 August 2021

Tuesday BNE NLK QF183

10 August 2021

17 August 2021

24 August 2021

Tuesday NFK BNE QF184

13 August 2021

20 August 2021

27 August 2021

Friday SYD NLK QF179

13 August 2021

20 August 2021

27 August 2021

Friday NFK SYD QF180

7 August 2021

14 August 2021

21 August 2021

28 August 2021

Saturday BNE NLK QF183

7 August 2021

14 August 2021

21 August 2021

28 August 2021

Saturday NFK BNE QF184

The following flights will no longer run:

Dates Day From To Flight number
16 August 2021 Monday SYD NLK QF179
16 August 2021 Monday SYD NLK QF180

12 August 2021

19 August 2021

26 August 2021

Thursday BNE NLK QF183

12 August 2021

19 August 2021

26 August 2021

Thursday NLK BNE QF184
29 August 2021 Sunday SYD NLK QF179
29 August 2021 Sunday NLK SYD QF180

Qantas has updated its cancellation policy to ensure customers have a number of options due to the cancellations, including one of the following:

  • Rebook to another flight; or
  • Credit: Retain the value of the ticket in credit; or
  • Refund: If the above alternative options are not suitable, customers are entitled to a refund.

My office will also work with travel agents and tourism operators to ensure appropriate changes are made to visitors’ accommodation, itineraries and other arrangements affected by the flight schedule adjustments.

Should passengers have any questions about booking changes, they are advised to contact Qantas on +61 2 8222 2422, online via qantas.com or through their travel agent.

Given the ongoing uncertainty and escalating travel restrictions, I have asked the Department and Qantas to ensure early notice to passengers and businesses of any future changes so that they can adapt their arrangements.

The pandemic continues to present unprecedented global challenges to the aviation sector. I would like to thank Qantas for helping to ensure the continuity of flights to Norfolk Island through this during this period of uncertainty.

I would like to thank everyone for their continuing patience and understanding as we work to ensure the health and safety of residents and visitors to Norfolk Island.

Eric Hutchinson
Administrator of Norfolk Island
6 August 2021