Update on Norfolk Island workers' compensation scheme

I would like to provide the community with an update on the move to a new service provider for Norfolk Island's workers" compensation scheme, which is now scheduled to commence by 1 January 2021.

This is a short extension to the anticipated timeframe of the second half of 2020, as a result of COVID-19 impacts, and the postponement of the Federal Budget from May to October 2020.

The new service provider, Gallagher Bassett, remains committed to providing the essential workers" compensation arrangements needed for Norfolk Island.

The changed date for the commencement of the new provider will not affect employees with active claims or the entitlements or benefits available to employees. 

The Department of Infrastructure, Transport, Regional Development and Communications (the Department) is continuing to work with Gallagher Bassett and the Council on key dates and the change-over process to ensure the best outcomes for the community and to minimise any disruptions to the management of active claims.

The local workers" compensation scheme has been delivered by the Council since 1 July 2016 on behalf of the Department. Due to potential conflict of interest issues as the Island's largest employer, in 2019 the Council advised the Department they were not in a position to provide the service on behalf on the Australian Government into the future.

In December 2019, the Department approached the market and, as announced to the community in May, selected Gallagher Bassett Services Pty Ltd—experts in claims management with extensive experience in workers" compensation—as the new provider.

Questions and feedback can be sent through to NIworkerscompensation@infrastructure.gov.au.

Eric Hutchinson
Administrator of Norfolk Island
6 August 2020