Coronavirus (COVID-19) updates from the Australian Government

Part A: complaints handling and consumer redress—Consumer Safeguards Review—Report to the Minister for Communications and the Arts

This report is primarily focused on part A of the Terms of Reference for the Consumer Safeguards Review. The Part A consultation paper invited submissions from all stakeholders and submissions were accepted for a period of approximately six weeks. During that period, consultations and interviews were conducted with stakeholders. This report summarises the outcomes of submissions, consultations and interviews regarding the proposals canvassed in that first consultation paper and proposes a number of recommendations and reforms to ensure that consumers have access to an effective and efficient complaints handling procedures as well as appropriate redress mechanisms.