The government's Migration Assurance Policy for fixed-line national broadband network (nbn) services focuses on how to improve migration process for customers and minimise disruption to their services. It also identifies people who may need extra support to migrate before the disconnection date.
The policy has two parts—a policy statement and a framework. The Migration Assurance Policy Framework, on this page, clarifies the roles and responsibilities of end users, retail service providers and stakeholders involved in the NBN migration process and sets out the critical components underpinning a successful end-to-end migration process.
The framework is accompanied by the Migration Assurance Policy Statement which sets out in broad terms the government's expectations for reformed migration arrangements.
The Migration Assurance Policy was developed by the government, in consultation with NBN Co Limited and Telstra, and informed by extensive stakeholder feedback and public submissions.