The Federal election was called on 28 March 2025. As this website is hosted by the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Consumer representation: Review of section 593 of the Telecommunications Act 1997

This is the report of the review done by us on the effectiveness of section 593 of the Telecommunications Act 1997 (Telco Act). The review had a particular focus on grants funding allocated to the Australian Communications Consumer Action Network (ACCAN), which is the only body to receive funding under section 593 since 2009.  This document may not meet WCAG 2.0 Level AA requirements. Please contact us at publishing@communications.gov.au to obtain an alternative copy.