National Relay Service app

As COVID-19 restrictions begin to ease, remember that you can access some of your favourite National Relay Service (NRS) call options on the go with the NRS app.

The app is free and available on Apple and Android devices.

The NRS app was recently awarded a silver medal for Government Digital Services in the 2020 DrivenxDesign Awards.

Using the app, you can make the following calls through the NRS:

conversation bubble NRS Chat—if you like to type and read messages
Image of telephone handset and conversation bubble. NRS Captions—if you like to speak your side of the conversation and read the other person's responses on the screen of your phone or tablet.
Image of conversation bubble and ear. Voice Relay—if people find that you're a bit hard to understand over the phone, a relay officer can re-speak your words to the other person.
Image of two hands. Video Relay—if you want to sign your side of the conversation in Auslan over a video call using Skype and a Relay Officer to translate your signing.

You can choose which type of call to make on the first screen when you open the app:

Title: Welcome to the National Relay Service app screen - Description: Screenshot of the Welcome to the National Relay Service screen on the nrs app after call type NRS Chat is selected. the bottom of the screen features a red area marked Enter your phone number. The field to enter the number is immedaitely above this. It has a navy blue background with a pricture of a white phone handet and nine zeroes. National Relay Service, NRS, select your call type. Options: NRS chat (type + read), NRS captions (speak + read), Voice relay (assisted speak + listen), and video relay (sign using Auslan).

Just tap the option you want to use and follow the prompts.

Get the app from the Apple App Store or Google Play Store.

Title: Apple App store logo - Description: Apple App store logo. Background with an image of a white apple and the words 'Download on the App store'. Title: Google Play logo - Description: Google Play logo. Multicoloured triangle play symbol and the words 'Google Play' with the slogan 'Get it on'.

Where do I go for more information?

More information about using NRS Chat, NRS Captions, Voice Relay and Video Relay is available on the Service Features page of Accesshub.

The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.

There are a number of ways to make contact with Helpdesk staff:

Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form

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