Request for Tender - National Relay Service (NRS)

Eligible suppliers are being encouraged to apply for the next contract.

The NRS is an Australia-wide phone service for people who are d/Deaf, hard of hearing and/or have speech communication difficulty, as well as for people wanting to communicate with individuals from within that community.

NRS Relay Officers help people keep connected and access the services they need, by:

  • changing voice to text or text to voice
  • changing Auslan to English or English to Auslan
  • staying on the line throughout the call to help, without getting in the way or changing what is said.

The Australian Government is seeking a supplier to deliver the contract from 2024 to 2027, with two single year extension options, pending performance.

Suppliers will be assessed throughout March and April 2024.

When procuring the service provider for the NRS, the Australian Government will evaluate all responses based on thorough examination against the tender requirements and choose the provider who offers the best value for money proposition. This includes suitable expertise and experience to deliver the service.

For more information on how to apply, visit AusTender.

Find out more