National Relay Service (NRS) User Experience Research and Survey Findings

Between 24th October and 20th November 2022 users of the National Relay Service (NRS) provided feedback on how the NRS can improve their experience and continue to meet the changing needs of the community.

The survey allowed the NRS to monitor improvements to the User Experience following several initiatives that have been undertaken, based on previous surveys in February 2021 and February 2022.

Read the NRS User Experience Research Learnings or, watch the video below.

The key findings from the survey include:

  • The number of users providing feedback has increased.
  • NRS users continue to have a positive experience with the service.
  • Ongoing NRS Helpdesk feedback will be collected from the Contact Helpdesk Feedback Form.

If you have feedback about the NRS you can reach out to the NRS Helpdesk. There are a number of ways to contact Helpdesk staff (8am to 6pm, Monday to Friday EST):