The department is interested in building a better understanding of the range of experiences had by NRS users under the new NRS service provider to gain a more complete view of the current user experience — both positive and negative — in addition to the feedback already received through the NRS Helpdesk.
Surveys will commence on 1 February 2021 and will run until 14 February 2021.
During this 2 week period — at the completion of an interaction, users will be invited to complete an optional online survey and provide feedback on their interaction. Feedback collected will assist with continuous improvement of current service access options for users.
We will also continue to regularly update information on the ‘What’s New’ section on Accesshub.