Registering as an NRS user is quick, easy, free and you only need to do it once.
User registration will help the NRS deliver a better service.
To register, you need to complete a form and provide a copy of a support document that has your name and address on it.
Different ways to register
There are lots of different ways you can register, including:
From the NRS call pages—for users of NRS Chat and NRS Captions.
You can download a registration form online, complete it, and post with a copy of your support document to:
National Relay Service
PO Box 691
Ballarat VIC 3353
The NRS Helpdesk can also post the form to you if needed.
- By email:
Download and print the registration form, complete it, then scan and email this along with your support document to email@example.com.
What happens if I don't register by 20 April 2021?
You can still register at any time after 20 April 2021.
But if you're not registered by the 20 April you will not be able to make or receive calls through the NRS except for calls to emergency services, without seeking assistance from the NRS Helpdesk.
Registration can take up to two business days to process.
If you register before 20 April 2021 you will avoid any interruption to your use of the NRS.
Have questions or need help with registering?
For more information about NRS user registration see our Frequently Asked Questions.
For information about registering in Auslan—visit the Auslan video on National Relay Service user registration requirements webpage.
If you need help to register or have any questions about registration, the NRS Helpdesk can also help.
The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff:
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