If you created a ROVER account before 13 July 2022 and have not signed into ROVER since then, you will need to set up multifactor authentication. Watch this video to learn how to do it.
[Image appears of text on a dark blue screen: ROVER, How to set up multifactor authentication for existing users]
[Image changes to show the ROVER website]
Narrator: Today, I'm going to show you how to set up multifactor authentication for an existing ROVER account. If you created your account before 13th of July 2022, you'll need to set up multifactor authentication to sign into your ROVER account. Start by typing rover.infrastructure.gov.au into your web browser to reach the ROVER portal webpage. The recommended browsers include Chrome, Microsoft Edge and Firefox.
[Image shows the cursor selecting 'Sign in' at the bottom left]
On the bottom left hand side of the page click the 'Sign in' button.
[Image changes to show a 'Sign in' box appearing, and the image shows the cursor selecting 'Forgot your password' in the box]
You'll need to reset your password as part of the process, so click 'Forgot your password'.
[Image shows the email address field being populated and then the cursor selecting 'Send verification code']
Now, enter the email address you use to sign into your account. Then click 'Send verification code'.
[Image shows a 'Verification code' field appearing below the email address]
This will trigger an email to be sent to you containing a 6-digit code. The verification code will expire after 10 minutes. However, you can click on the 'Send new code' button to get another. If the verification code is slow to arrive, check your junk or spam folder.
[Image shows the 'Verification code' field being populated and then the cursor selecting 'Verify code']
Once you have the email, go back to the ROVER screen and type or copy the code into the 'Verification Code' field and click the 'Verify code' button. If you wish to set up multifactor authentication for another ROVER account, click 'Change email' and follow the prompts.
[Image shows the cursor selecting 'Continue' below the email address]
In this example, I'll click 'Continue' to reset the password and set up multifactor authentication for the email address I entered originally. Click 'Continue'.
[Image changes to show a new 'Country code' box and the image shows the cursor selecting Australia from the drop down menu]
Next, choose the country you're located in using the drop down menu. In this example, I'll choose Australia.
[Image shows the phone number field being populated and then the cursor selecting 'Send code' and the image shows a 'Verification Code' field appearing]
Then enter the mobile number you want the SMS code to be sent to. Please do not add any spaces. Now click 'Send code' and you'll be sent an SMS to that phone number with a new verification code. Now enter the code into this field.
[Image shows a code being entered into the 'Verification Code' field and then the image shows the cursor selecting 'Verify Code']
If you didn't get an SMS, you can click the 'send new code' link and be sent another one. Click 'Verify Code'.
[Image changes to show a password box appearing and the image shows a password being entered into the field]
You can now enter a new password. It should be between 10 and 30 characters long.
[Image shows the cursor selecting 'Continue']
Then click 'Continue'.
[Image changes to show the 'Update my profile' box on the page]
You are now signed in to ROVER. And that's how you set up multifactor authentication for your existing ROVER account.
[Image changes to show a network pattern on a dark blue screen, and text appears: Visit infrastructure.gov.au/rvs]
For more information on how to use ROVER, visit the department's ROVER resources webpage or watch more videos on the department's Vimeo channel.
[Image changes to show the Commonwealth Coat of Arms, and text appears: Australian Government, Department of Infrastructure, Transport, Regional Development, Communications and the Arts]