The Federal election was called on 10 April. As this website is hosted by the Department of Infrastructure, Transport, Regional Development and Communications, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Coronavirus (COVID-19) updates from the Australian Government

Service Delivery Arrangements—Fact Sheets

Many state-government type services are delivered in the Indian Ocean Territories through Service Delivery Arrangements (SDAs) with Western Australian (WA) Government agencies.

Fact Sheets have been developed to provide information about the services available through SDA and how IOT residents can access them.

  • If you have any comments or feedback on the Fact Sheets, please use the IOT Community Feedback form.
  • If your feedback relates to a service provided by a third party, please contact that provider directly in the first instance. All service providers to the Indian Ocean Territories have feedback and complaints procedures that will likely be able to assist you with your enquiry.
  • If you have not contacted a service provider first, the Australian Government will, where appropriate, refer your correspondence to the responsible service provider.
  • If you have contacted a service provider but would like to submit feedback to the department, please include details of the response you have received.
Service English Chinese Malay Cocos Malay
Agriculture and food services DOCX: 204 KB PDF: 240 KB  DOCX: 533 KB PDF: 574 KB  DOCX: 547 KB PDF: 521 KB  DOCX: 205 KB PDF: 239 KB 
Corrective services DOCX: 203 KB PDF: 237 KB  DOCX: 532 KB PDF: 574 KB  DOCX: 290 KB PDF: 522 KB  DOCX: 203 KB PDF: 239 KB 
Communities services DOCX: 204 KB PDF: 245 KB  DOCX: 535 KB PDF: 586 KB  DOCX: 291 KB PDF: 525 KB  DOCX: 204 KB PDF: 246 KB 
Crown land management and planning services DOCX: 204 KB PDF: 227 KB  DOCX: 533 KB PDF: 576 KB  DOCX: 512 KB PDF: 517 KB  DOCX: 204 KB PDF: 240 KB 
Culture and the arts services DOCX: 203 KB PDF: 238 KB  DOCX: 539 KB PDF: 582 KB  DOCX: 290 KB PDF: 520 KB  DOCX: 204 KB PDF: 240 KB 
Energy policy services PDF: 400 KB  PDF: 363 KB  PDF: 302 KB  PDF: 136 KB 
Environmental protection services PDF: 327 KB  PDF: 121 KB  PDF: 131 KB  PDF: 154 KB 
Environmental regulation services PDF: 333 KB  PDF: 115 KB  PDF: 131 KB  PDF: 152 KB 
Environmental impact assessment services PDF: 154 KB  PDF: 122 KB  PDF: 135 KB  PDF: 150 KB 
Equal opportunity services DOCX: 638 KB PDF: 243 KB  DOCX: 611 KB PDF: 587 KB  DOCX: 624 KB PDF: 523 KB  DOCX: 638 KB PDF: 242 KB 
Finance services PDF: 325 KB  PDF: 134 KB  PDF: 123 KB  PDF: 143 KB 
Fire and emergency services DOCX: 203 KB PDF: 239 KB  DOCX: 533 KB PDF: 568 KB  DOCX: 512 KB PDF: 520 KB  DOCX: 204 KB PDF: 254 KB 
Health and disability services complaints DOCX: 204 KB PDF: 241 KB  DOCX: 540 KB PDF: 589 KB  DOCX: 547 KB PDF: 522 KB  DOCX: 204 KB PDF: 239 KB 
Housing services DOCX: 204 KB PDF: 235 KB  DOCX: 539 KB PDF: 557 KB  DOCX: 291 KB PDF: 541 KB  DOCX: 204 KB PDF: 239 KB 
Insurance Commission of Western Australia DOCX: 639 KB PDF: 226 KB  DOCX: 615 KB PDF: 570 KB  DOCX: 626 KB PDF: 517 KB  DOCX: 640 KB PDF: 226 KB 
Justice services DOCX: 203 KB PDF: 235 KB  DOCX: 539 KB PDF: 570 KB  DOCX: 547 KB PDF: 520 KB  DOCX: 203 KB PDF: 236 KB 
Landgate services DOCX: 204 KB PDF: 241 KB  DOCX: 541 KB PDF: 573 KB  DOCX: 540 KB PDF: 520 KB  DOCX: 204 KB PDF: 244 KB 
Legal Aid services DOCX: 204 KB PDF: 237 KB  DOCX: 539 KB PDF: 568 KB  DOCX: 290 KB PDF: 520 KB  DOCX: 203 KB PDF: 239 KB 
Library services DOCX: 203 KB PDF: 239 KB  DOCX: 539 KB PDF: 566 KB  DOCX: 290 KB PDF: 519 KB  DOCX: 203 KB PDF: 241 KB 
Liquor regulation services DOCX: 205 KB PDF: 240 KB  DOCX: 533 KB PDF: 572 KB  DOCX: 291 KB PDF: 519 KB  DOCX: 206 KB PDF: 242 KB 
Local government services DOCX: 203 KB PDF: 237 KB  DOCX: 538 KB PDF: 559 KB  DOCX: 290 KB PDF: 518 KB  DOCX: 203 KB PDF: 237 KB 
Main Roads WA services DOCX: 204 KB PDF: 238 KB  DOCX: 539 KB PDF: 577 KB  DOCX: 547 KB PDF: 520 KB  DOCX: 204 KB PDF: 241 KB 
Mines, Building and Energy, Consumer Protection and Safety Regulation services DOCX: 208 KB PDF: 386 KB  DOCX: 548 KB PDF: 644 KB  DOCX: 544 KB PDF: 566 KB  DOCX: 209 KB PDF: 304 KB 
Museum services DOCX: 203 KB PDF: 236 KB  DOCX: 533 KB PDF: 572 KB  DOCX: 546 KB PDF: 519 KB  DOCX: 203 KB PDF: 239 KB 
Public Trustee services DOCX: 203 KB PDF: 239 KB  DOCX: 538 KB PDF: 570 KB  DOCX: 546 KB PDF: 519 KB  DOCX: 203 KB PDF: 238 KB 
Regional development services DOCX: 203 KB PDF: 377 KB  DOCX: 540 KB PDF: 610 KB  DOCX: 539 KB PDF: 372 KB  DOCX: 203 KB PDF: 393 KB 
Salaries and Allowances Tribunal DOCX: 208 KB PDF: 237 KB  DOCX: 533 KB PDF: 561 KB  DOCX: 290 KB PDF: 520 KB  DOCX: 208 KB PDF: 239 KB 
Sport and recreation services DOCX: 204 KB PDF: 238 KB  DOCX: 541 KB PDF: 570 KB  DOCX: 512 KB PDF: 232 KB  DOCX: 204 KB PDF: 237 KB 
State Ombudsman services DOCX: 203 KB PDF: 239 KB  DOCX: 539 KB PDF: 565 KB  DOCX: 290 KB PDF: 520 KB  DOCX: 203 KB PDF: 238 KB 
Training and workforce development services DOCX: 203 KB PDF: 239 KB  DOCX: 533 KB PDF: 565 KB  DOCX: 290 KB PDF: 518 KB  DOCX: 204 KB PDF: 238 KB 
Transport services PDF: 141 KB  PDF: 337 KB  PDF: 272 KB  PDF: 152 KB 
Water regulation services PDF: 331 KB  PDF: 122 KB  PDF: 134 KB  PDF: 154 KB 
Water and wastewater services DOCX: 639 KB PDF: 229 KB  DOCX: 613 KB PDF: 567 KB  DOCX: 626 KB PDF: 517 KB  DOCX: 640 KB PDF: 231 KB 
Western Australian Planning Commission DOCX: 203 KB PDF: 237 KB  DOCX: 539 KB PDF: 571 KB  DOCX: 546 KB PDF: 522 KB  DOCX: 203 KB PDF: 238 KB 
WorkCover services DOCX: 203 KB PDF: 308 KB  DOCX: 533 KB PDF: 588 KB  DOCX: 546 KB PDF: 523 KB  DOCX: 203 KB PDF: 309 KB