Service Delivery Arrangements—fact sheets

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Many state-government type services are delivered in the Indian Ocean Territories through Service Delivery Arrangements (SDA) with Western Australian (WA) Government agencies.

Fact Sheets have been developed to provide information about the services available through SDA and how IOT residents can access them.

If you have any comments or feedback on the Fact Sheets, please use the IOT Community Feedback form.

If your feedback relates to a service provided by a third party, please contact that provider directly in the first instance. All service providers to the Indian Ocean Territories have feedback and complaints procedures that will likely be able to assist you with your enquiry.

If you have not contacted a service provider first, the Australian Government will, where appropriate, refer your correspondence to the responsible service provider.

If you have contacted a service provider but would like to submit feedback to the department, please include details of the response you have received.

Service	English	Chinese	Malay	Cocos Malay
Child protection services	Child protection services—English	Child protection services—Chinese	Child protection services—Malay	Child protection services—Cocos Malay
Communities services	Communities services—English	Communities Chinese services—Chinese	Communities services—Malay	Communities services—Cocos Malay
Corrective services	Corrective services—English	Corrective services—Chinese	Corrective services—Malay	Corrective services—Cocos Malay
Crown land management and planning services	Crown land management and planning services—English—DOCX: 204 KB Crown land management and planning services—English—PDF: 227 KB	Crown land management and planning services—Chinese—DOCX: 533 KB Crown land management and planning services—Chinese—PDF: 576 KB	Crown land management and planning services—Malay—DOCX: 512 KB Crown land management and planning services—Malay—PDF: 517 KB	Crown land management and planning services—Cocos Malay—DOCX: 204 KB Crown land management and planning services—Cocos Malay—PDF: 240 KB
Culture and the arts services	Culture and the arts services—English	Culture and the arts services—Chinese	Culture and the arts services—Malay	Culture and the arts services—Cocos Malay
Education services	Education services—English	Education services—Chinese	Education services—Malay	Education services—Cocos Malay
Energy policy services	Energy policy services—English—PDF: 400 KB	Energy policy services—Chinese—PDF: 363 KB	Energy policy services—Malay—PDF: 302 KB	Energy policy services—Cocos Malay—PDF: 136 KB
Environmental protection services	Environmental protection services—English—PDF: 327 KB	Environmental protection services—Chinese—PDF: 121 KB	Environmental protection services—Malay—PDF: 131 KB	Environmental protection services—Cocos Malay—PDF: 154 KB
Environmental regulation services	Environmental regulation services—English—PDF: 333 KB	Environmental regulation services—Chinese—PDF: 115 KB	Environmental regulation services—Malay—PDF: 131 KB	Environmental regulation services—Cocos Malay—PDF: 152 KB
Environmental impact assessment services	Environmental impact assessment services—English—PDF: 154 KB	Environmental impact assessment services—Chinese—PDF: 122 KB	Environmental impact assessment services—Malay—PDF: 135 KB	Environmental impact assessment services—Cocos Malay—PDF: 150 KB
Equal opportunity and anti-discrimination services	Equal opportunity and anti-discrimination services—English	Equal opportunity and anti-discrimination services—Chinese	Equal opportunity and anti-discrimination services—Malay	Equal opportunity and anti-discrimination services—Cocos Malay
Equal opportunity services	Equal opportunity services—English	Equal opportunity services—Chinese	Equal opportunity services—Malay	Equal opportunity services—Cocos Malay
Finance services	Finance services—English—PDF: 325 KB	Finance services—Chinese—PDF: 134 KB	Finance services—Malay—PDF: 123 KB	Finance services—Cocos Malay—PDF: 143 KB
Fire and emergency services	Fire and emergency services—English	Fire and emergency services—Chinese	Fire and emergency services—Malay	Fire and emergency services—Cocos Malay
Health and disability services complaints	Health and disability services complaints—English	Health and disability services complaints—Chinese	Health and disability services complaints—Malay	Health and disability services complaints—Cocos Malay
Housing services	Housing services—English	Housing services—Chinese	Housing services—Malay	Housing services—Cocos Malay
Insurance Commission of Western Australia	Insurance Commission of Western Australia—English—DOCX: 639 KB Insurance Commission of Western Australia—English—PDF: 226 KB	Insurance Commission of Western Australia—Chinese—DOCX: 615 KB Insurance Commission of Western Australia—Chinese—PDF: 570 KB	Insurance Commission of Western Australia—Malay—DOCX: 626 KB Insurance Commission of Western Australia—Malay—PDF: 517 KB	Insurance Commission of Western Australia—Cocos Malay—DOCX: 640 KB Insurance Commission of Western Australia—Cocos Malay—PDF: 226 KB
Justice services	Justice services—English	Justice services—Chinese	Justice services—Malay	Justice services—Cocos Malay
Landgate services	Landgate services—English—DOCX: 204 KB Landgate services—English—PDF: 241 KB	Landgate services—Chinese—DOCX: 541 KB Landgate services—Chinese—PDF: 573 KB	Landgate services—Malay—DOCX: 540 KB Landgate services—Malay—PDF: 520 KB	Landgate services—Cocos Malay—DOCX: 204 KB Landgate services—Cocos Malay—PDF: 244 KB
Legal Aid services	Legal Aid services—English	Legal Aid services—Chinese	Legal Aid services—Malay	Legal Aid services—Cocos Malay
Library services	Library services—English	Library services—Chinese	Library services—Malay	Library services—Cocos Malay
Liquor and gaming regulation services	Liquor and gaming regulation services—English	Liquor and gaming regulation services—Chinese	Liquor and gaming regulation services—Malay	Liquor and gaming regulation services—Cocos Malay
Local Government Grants Commission services	Local Government Grants Commission services—English	Local Government Grants Commission services—Chinese	Local Government Grants Commission services—Malay	Local Government Grants Commission services—Cocos Malay
Local government services	Local government services—English	Local government services—Chinese	Local government services—Malay	Local government services—Cocos Malay
Main Roads WA services	Main Roads WA services—English	Main Roads WA services—Chinese	Main Roads WA services—Malay	Main Roads WA services—Cocos Malay
Mines, Building and Energy, Consumer Protection and Safety Regulation services	Mines, Building and Energy, Consumer Protection and Safety Regulation services—English	Mines, Building and Energy, Consumer Protection and Safety Regulation services—Chinese	Mines, Building and Energy, Consumer Protection and Safety Regulation services—Malay	Mines, Building and Energy, Consumer Protection and Safety Regulation services—Cocos Malay
Multicultural interests services	Multicultural interests services—English	Multicultural interests services—Chinese	Multicultural interests services—Malay	Multicultural interests services—Cocos Malay
Museum services	Museum services—English	Museum services—Chinese	Museum services—Malay	Museum services—Cocos Malay
Public Trustee services	Public Trustee services—English	Public Trustee services—Chinese	Public Trustee services—Malay	Public Trustee services—Cocos Malay
Regional development services	Regional development services—English	Regional development services—Chinese	Regional development services—Malay	Regional development services—Cocos Malay
Salaries and Allowances Tribunal	Salaries and Allowances Tribunal—English	Salaries and Allowances Tribunal—Chinese	Salaries and Allowances Tribunal—Malay	Salaries and Allowances Tribunal—Cocos Malay
Sport and recreation services	Sport and recreation services—English	Sport and recreation services—Chinese	Sport and recreation services—Malay	Sport and recreation services—Cocos Malay
State Ombudsman services	State Ombudsman services—English—DOCX: 203 KB State Ombudsman services—English—PDF: 239 KB	State Ombudsman services—Chinese—DOCX: 539 KB State Ombudsman services—Chinese—PDF: 565 KB	State Ombudsman services—Malay—DOCX: 290 KB State Ombudsman services—Malay—PDF: 520 KB	State Ombudsman services—Cocos Malay—DOCX: 203 KB State Ombudsman services—Cocos Malay—PDF: 238 KB
Sustainability and biosecurity services	Sustainability and biosecurity services—English	Sustainability and biosecurity services—Chinese	Sustainability and biosecurity services—Malay	Sustainability and biosecurity services—Cocos Malay
Training and workforce development services	Training and workforce development services—English	Training and workforce development services—Chinese	Training and workforce development services—Malay	Training and workforce development services—Cocos Malay
Transport services	Transport services—English	Transport services—Chinese	Transport services—Malay	Transport services—Cocos Malay
Water regulation services	Water regulation services—English—PDF: 331 KB	Water regulation services—Chinese—PDF: 122 KB	Water regulation services—Malay—PDF: 134 KB	Water regulation services—Cocos Malay—PDF: 154 KB
Water and wastewater services	Water and wastewater services—English—DOCX: 639 KB Water and wastewater services—English—PDF: 229 KB	Water and wastewater services—Chinese—DOCX: 613 KB Water and wastewater services—Chinese—PDF: 567 KB	Water and wastewater services—Malay—DOCX: 626 KB Water and wastewater services—Malay—PDF: 517 KB	Water and wastewater services—Cocos Malay—DOCX: 640 KB Water and wastewater services—Cocos Malay—PDF: 231 KB
Western Australian Planning Commission	Western Australian Planning Commission—English—DOCX: 203 KB Western Australian Planning Commission—English—PDF: 237 KB	Western Australian Planning Commission—Chinese—DOCX: 539 KB Western Australian Planning Commission—Chinese—PDF: 571 KB	Western Australian Planning Commission—Malay—DOCX: 546 KB Western Australian Planning Commission—Malay—PDF: 522 KB	Western Australian Planning Commission—Cocos Malay—DOCX: 203 KB Western Australian Planning Commission—Cocos Malay—PDF: 238 KB
WorkCover services	WorkCover services—English—DOCX: 203 KB WorkCover services—English—PDF: 308 KB	WorkCover services—Chinese—DOCX: 533 KB WorkCover services—Chinese—PDF: 588 KB	WorkCover services—Malay—DOCX: 546 KB WorkCover services—Malay—PDF: 523 KB	WorkCover services—Cocos Malay—DOCX: 203 KB WorkCover services—Cocos Malay—PDF: 309 KB
Workers' compensation and injury management services	Workers' compensation and injury management services—English	Workers' compensation and injury management services—Chinese	Workers' compensation and injury management services—Malay	Workers' compensation and injury management services—Cocos Malay