Complete the online survey by 11.59pm AEDT 7 December 2025 to help inform the design of a Digital Duty of Care under the Online Safety Act 2021, and better prevent online harms to Australians.
Why we want your input
The Australian Government has committed to legislating a ‘Digital Duty of Care’ on online services to help prevent serious online harms. Community input will help inform the design of a Digital Duty of Care so that Australia’s online safety legislation reflects feedback from the community, protects freedom of expression and adequately protects Australians from online harms.How you can voice your opinion
Complete the survey by 11.59pm AEDT on 7 December 2025, using the link below.What will be the outcome of this consultation?
Your survey response will help inform the development of a Digital Duty of Care and ensure there is an effective and up-to-date legislative framework to protect Australians from serious online harms.The Issue
The independent Statutory Review of the Online Safety Act 2021 (the review) found that the Online Safety Act works primarily to help people after they have experienced harms online, by allowing them to make a complaint to eSafety and have harmful content removed. Having this help is important, but these arrangements put the onus on people to keep themselves safe, and to make a report when things go wrong.
A key recommendation of the review was that Australia adopt a duty of care on online services, requiring services to take reasonable steps to prevent foreseeable online harms to Australians. A duty of care framework would see the responsibility for managing online harms shift from individuals to services, such as digital platforms.
The Australian Government is committed to legislating a ‘Digital Duty of Care’ and improving online safety for Australians.
Participate
14 Nov 2025 15:00 AEDT
07 Dec 2025 23:59 AEDT
Open
days
remaining 22 of 23
We invite you to take part in a survey about a proposed Digital Duty of Care under Australia’s Online Safety Act 2021. You can have your say by completing the survey by 11.59pm AEDT on 7 December 2025. Please register for the survey by clicking on the Have Your Say button below.
If you have accessibility requirements and would like to participate in the survey, please contact us before the closing date of 7 December 2025 on DDOCaccessible@communications.gov.au. If you require technical assistance regarding the survey, please complete our online enquiry form.
Please note, for surveys to be counted in this consultation process, all mandatory fields must be completed, including contact details where relevant. Please see information below on how your personal information will be managed.
The Department reserves the right not to consider survey responses that may expose the Department to legal action, or which contain potentially abusive, offensive or defamatory material.
Privacy Collection Notice
Digital Duty of Care Survey
Your completed survey, including any personal information supplied, is being collected by the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts (“the Department”) in accordance with the Privacy Act 1988.
Use
The Department may use your survey responses to inform consideration of issues relating to online safety and the development of a Digital Duty of Care and will store this information securely.
Disclosure
The Department will not publish individual completed surveys, publish your personal information or disclose your personal information to third parties unless authorised or required by law.
Publication
Aggregated results may be published in part or in full on the Department’s website or in any public response by the Department. When publishing, the Department will redact all personal contact details of participants and any other identifying information.
Access
The Department will securely store your personal information. The Department’s privacy policy contains information regarding complaint handling processes and how to access and/or seek correction of personal information it holds. Further information is available on our Privacy page.