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Frequently Asked Questions—MBSP

The Government has committed $380 million to the Mobile Black Spot Program (the Program).

Rounds 1 and 2

Under Rounds 1 and 2 of the Mobile Black Spot Program, 765 mobile base stations are being deployed across the country to improve mobile coverage in regional and remote Australia. The indicative locations of these base stations can be viewed on the National Map.

Further information on the Mobile Black Spot Program, including lists of the base stations funded under Rounds 1 and 2 of the Program is available on the department's website.

Information about the expected timing of the rollout of the 765 mobile base stations funded under Rounds 1 and 2 of the Program is available on the Optus, Telstra and Vodafone websites:

The rollout sequence is being determined by the mobile carriers based on various factors, including obtaining local government planning approval, landowner agreement where necessary, and access to existing infrastructure, power and backhaul.

These rollout schedules will be regularly updated as the rollout progresses.

There are a number of local factors that can interfere with mobile reception and therefore impact a user's ability to obtain or maintain a mobile phone signal at any given time or place. These factors include mountainous or hilly terrain, buildings (including their internal structure) or other physical obstacles such as trees interrupting the line-of-sight from the mobile base station.

The particular handset used can also affect mobile reception. Each of the mobile phone providers are able to provide advice on the best handsets for local conditions. For example, Telstra uses a 'blue tick' label on the phones it recommends for use in poor coverage areas. Optus uses a 'Top Picks for Regional Coverage' device rating program, enabling consumers to choose mobile phones that will work best on the Optus regional network.

New products to improve mobile reception are regularly released. For example, Telstra has released a 'Smart Antenna' to improve indoor reception on its network, and Wi-Fi calling is available on mobile carriers' networks for use with a compatible device allowing some customers to call and text over a Wi-Fi connection. Another effective way to improve reception is to use an external antenna or in-car kit, particularly if travelling on regional roads. The most appropriate antenna may depend upon the network, and prices can vary. These accessories can be readily obtained from mobile phone shops and recognised dealers.

The mobile network operators and mobile network infrastructure providers were asked to come forward with proposals to build new or upgraded mobile base stations to deliver improved mobile coverage to locations on the Government's database of reported mobile black spots.

Applications were received from Optus, Telstra and Vodafone. All proposed base stations included in the applications were assessed and ranked according to the assessment criteria outlined in the Round 1 and Round 2 program guidelines.

The application process awarded ranking points to base stations based on how they performed against the assessment criteria. The Department recommended base stations for funding based on the assessment against the criteria including value for money. The assessment criteria included consideration of the:

  • expected coverage that each base station would deliver
  • number of premises and the length of major transport routes being covered
  • total cost of the base stations
  • amount of Commonwealth funding being sought
  • amount of funding the mobile network operator/mobile network infrastructure provider was proposing to co-contribute
  • amount of co-contribution secured from a third party such as a state or local government.

Round 2 of the program also included a new handheld coverage requirement— ten square kilometres for macrocell base stations and five square kilometres for small cells. The Government funded all eligible Round 2 base stations that met this requirement.

There were additional base stations that did not meet this coverage requirement but were ranked highly against the assessment criteria. The Round 2 guidelines provided the department with flexibility to consider these base stations if other benefits justified funding.

The department recommended a number of base stations with smaller new handheld coverage outcomes because these were ranked highly against the criteria and offered benefits to the community. For example:

  • A base station may provide a small amount of coverage but this may be to a small town and may be low cost.
  • A base station may address a known black spot where it is not possible to achieve a large coverage outcome because of the terrain, such as in a valley or in a geographically hilly area.

The Department's assessment against the program criteria indicated that application of the coverage requirement would in some cases exclude highly ranked base stations. For these reasons, and consistent with the guidelines, these base stations were recommended for funding.

Priority Locations round

The Government announced the outcomes of the Priority Location round of the program on 5 April 2018, including a total of $82.8 million in new investment to address the mobile coverage issues at the priority locations.

All 125 identified priority locations will now receive improved mobile coverage as a result of direct investment from the Government and the mobile carriers.

The rollout timing is available on the mobile carriers' websites.

Further information on the Mobile Black Spot Program, including the guidelines and the list of sites under the Priority Locations round of the program, is available on the Mobile Black Spot Program page.

A list of all the priority locations with a description of the solution at each location is available in the 125 eligible priority locations document.

The nominated locations were announced by the Government as part of the Federal Election in 2016. The locations nominated have been identified as areas with poor or no mobile coverage, which had not at that time had their coverage issues resolved under the program.

The rollout sequence for each round of the Mobile Black Spot Program is determined by the mobile network operators based on various factors, including obtaining local government planning approval, landowner agreement where necessary, and access to existing infrastructure, power and backhaul.

The rollout schedules are regularly updated on the carriers' websites as the rollout progresses.

Round 4

On 18 March 2019, the Minister for Regional Services, Senator the Hon Bridget McKenzie, announced the outcomes of the Round 4 competitive assessment process. Round 4 of the Program will deliver 180 new mobile base stations (49 Optus and 131 Telstra) to address more coverage issues in regional and remote Australia.

Round 4 of the Program targets regional and remote black spot locations, including Public Interest Premises, across Australia. Mobile Network Operators and Infrastructure Providers are invited to submit proposals to improve mobile coverage at black spot locations in regional and remote Australia.

All applications were competitively assessed on a solution by solution basis. The Round 4 Guidelines published on GrantConnect provide more information on how locations were selected for funding under Round 4.

Round 4 base stations are currently being rolled out across the country, due to be complete by Q2 2020. However, base station constructions can be subject to delays for a variety of reasons outlined below. Refer to the mobile carriers' websites for more details and updates on the rollout.

73 base stations will specifically target coverage issues at Public Interest Premises, such as tourist sites and emergency services facilities.

A Public Interest Premises is defined as a premises or location that the Program considers is used on a continuing basis for a public interest purpose, and which may include:

  • an economic centre
  • an emergency services facility
  • a health facility
  • an educational facility
  • an indigenous community organisation
  • a local government facility
  • a not-for-profit organisation.

Round 5

In April 2020, the Minister for Communications, Cyber Safety and the Arts, The Hon Paul Fletcher MP, together with the Minister for Regional Services, Decentralisation and Local Government, The Hon Mark Coulton MP, announced the results of the Round 5 competitive assessment process.

Round 5 will deliver 182 new mobile base stations (two from Field Solutions Group, 83 from Optus and 97 from Telstra) to continue to address coverage issues in regional and remote Australia.

Round 5 of the Program targeted regional and remote areas, including Public Interest Premises, across Australia. Mobile Network Operators and Infrastructure Providers were invited to submit proposals to improve mobile coverage at black spot locations in regional and remote Australia.

All applications were competitively assessed on a solution by solution basis. The Round 5 Guidelines published on GrantConnect provide more information on how locations were selected for funding under Round 5.

The rollout is expected to commence shortly, with the first new base stations being activated by the second half of the year.

In April 2020 the Government released a discussion paper seeking feedback from industry and community on options for the design of a Round 5A of the Program.

Funding for Round 5A will be drawn from the unused portion of the funding allocated to Round 5 to expand and improve mobile coverage for regional and remote Australia.

Further information can be found on the Round 5A 'Have your say' page, Consultation on design options for Round 5A of the Mobile Black Spot Program.

Round 5A

On 23 July 2021, the Minister for Regionalisation, Regional Communications, and Regional Education, Senator the Hon Bridget McKenzie, announced the results of the Round 5A competitive assessment process. Round 5A will deliver 67 new mobile base stations (15 from Field Solutions Group (FSG), 4 from Optus and 48 from Telstra).

Round 5A was used to test a range of program designs to continue to expand and improve mobile coverage and competition in regional and remote Australia. In particular, Round 5A focused on natural disaster prone areas, major regional and remote transport corridors, and trialling new technologies and delivery models.

All applications were competitively assessed on a solution by solution basis. More information on how locations were selected for funding under Round 5A is available in the Round 5A Guidelines, published on GrantConnect.

Round 5A is funding trials that test new approaches for mobile carriers to share infrastructure in regional Australia. This includes seven base stations in Queensland that will provide neutral hosting services, allowing carriers to share the same base station under commercial arrangements with the neutral host provider. This is the first time this approach has been commercially trialed in Australia.

Further trials funded under Round 5A will trial domestic roaming, with FSG funded to build two 4G base stations that will provide domestic roaming to Optus.

Rollout of funded base stations will commence shortly. Similar to previous rounds of the Program, more information about the expected timing of the rollout will be made available on the websites of the successful Mobile Network Operators and Mobile Network Infrastructure Provider.

Round 6

The Government has committed $80 million in funding to a Round 6 of the Program, which will commence following Round 5A.

General

The National Mobile Black Spot Database closed for nominations on 11 October 2018, although locations not on the database can still be funded. New nominations are not being accepted at this time.

The Government has committed $380 million to the Mobile Black Spot Program to invest in telecommunications infrastructure to extend and improve mobile phone coverage and competition across six rounds of the program.

Additionally, we are encouraging the mobile network operators to continue their investment in their regional mobile networks.

Base stations that have been delayed

Base station deployment is a complex process that typically takes between 12 and 18 months to complete. A number of separate phases are involved including site inspection, detailed design, planning approvals, site acquisition, construction and final activation.

As well as the mobile network operator building the base station, a number of external parties are directly and indirectly involved in the deployment process. These other parties include land owners, local communities, local councils, state government departments, power authorities, other mobile network operators, equipment manufacturers and infrastructure providers.

Planning approvals and site acquisition in particular are subject to external processes that are typically outside of the direct control of the mobile network operators. In some instances, these external factors may impact the delivery timeframe for a base station. For example, additional fauna or flora surveys may be required before local planning approval is granted, or negotiations with land owners may take longer than anticipated.

The mobile network operators are committed to working through issues as they arise. The program remains focused in delivering new coverage as soon as possible.

Information about the expected timing for individual base stations can be found on the mobile network operators' and infrastructure providers' websites: Field Solutions Group, Optus, Telstra and Vodafone. The mobile network operators and infrastructure providers regularly update their rollout schedules as the rollout progresses.

Base stations that are no longer required or cannot be built

In a small number of cases a base station is no longer required as the coverage that the base station would have provided is now being delivered by one or more other funded base stations nearby.

Reasons why a base station cannot be built vary, but can include difficulty in obtaining planning approval for a base station at the original scheduled location, difficulty reaching agreement with the land owner/s to use the site, as well as unforeseen technical issues with integrating the base station into the existing mobile network.

Before declaring that a base station cannot be built at its scheduled location, the mobile network operator will explore all options to provide new and improved coverage to the location, including investigating alternative sites.

In some cases the carrier has been able to enhance another base station in the area to meet the coverage requirements of the originally planned base station.

If the mobile network operator has exhausted all options and a planned base station cannot be built at its original scheduled location, then funding for the original base station can be used to fund an alternative site.

In this situation, the mobile network operator is required to propose a new site that will offer new handheld mobile coverage to another nominated mobile black spot location that is included on the Government's database of reported mobile black spots.

State government approval of the proposed alternative site is required if the original scheduled site is co-funded by the state.

The following base stations have been approved as alternative sites and will now be funded under the program:

  • Archer River Roadhouse, QLD (Telstra)
  • Beachmere North, QLD
  • Boggabri, NSW
  • Boondooma, QLD
  • Bryant Road, (Marchagee East), WA
  • Burringurrah, WA
  • Cape Hillsborough, QLD
  • Carcoar, NSW
  • Charleroi, VIC
  • Curra Estate Road, QLD
  • Daysdale, NSW
  • Denbarker, WA
  • Girard Hilltop, NSW
  • Goldie, VIC
  • Gollan, NSW
  • Graytown, VIC
  • Guluguba, QLD
  • Jiggi, NSW
  • Jurien East, WA
  • Kalannie North, WA
  • Kanmantoo, SA
  • Keswick Island, QLD
  • Kingsford, WA
  • Kyancutta, SA
  • Lake Magenta, WA
  • Lingara, NT
  • Mt Hart Airport, WA
  • Muirs Highway, Dingup, WA
  • Ningaloo Station, WA
  • North Dorrigo, NSW
  • Orpheus Island, QLD
  • Parnngurr, WA
  • Rainbow Valley, NT
  • Ravensthorpe North, WA
  • Tabulam, NSW
  • Tintaldra, VIC
  • Traralgon South, VIC
  • William Bay, WA
  • Wilroy, WA
  • Winchelsea South, VIC
  • Wyndham, NSW

The following base stations cannot be built under the program due to unforeseen technical, site acquisition or planning approval issues. However, mobile coverage is being enhanced from another base station funded under the program, a state/territory program or from a commercially built site, improving coverage to the scheduled black spot area:

  • Apslawn, TAS
  • Archer River Roadhouse, QLD (Optus)
  • Aurora Kakadu, NT
  • Bonalbo B, NSW
  • Brandum, TAS
  • Buckland North, TAS
  • Deepdene, WA
  • Drysdale River Station, WA
  • Kevington, VIC
  • Koonorigan, NSW
  • Lower Peacock, NSW
  • Lyonville, VIC
  • Molyullah, VIC
  • Mount Carrington, NSW
  • Mt Barnett RH, WA
  • Ocean Beach, WA
  • Pilliga Forrest, NSW
  • Salmon Holes, WA
  • Sandy Hills, NSW
  • Ungarie, NSW
  • Waratah Bay, VIC
  • Wye River, VIC
  • Yarras, NSW
  • Yellow Mountain, NSW
  • Yelvertoft, QLD

The following base stations cannot be built under the program due to unforeseen site acquisition or planning approval issues*:
*There are currently no alternate coverage solutions for these locations under the program.

  • Alexander Bay (Campground), WA
  • Beaconsfield Upper, VIC
  • Bells Beach (Bellbrae), VIC
  • Belmont, QLD
  • Bonogin, Sunray Drive, QLD
  • Burbank, QLD
  • Cashmere, QLD
  • Cedar Creek, QLD 4207
  • Coalcliff, NSW
  • Cundinup, WA
  • Danbulla, QLD
  • Daniell Siding, WA
  • Depot Beach, NSW
  • Eliot Falls, QLD
  • Glen Valley, VIC
  • Grey, WA
  • Kalorama, VIC
  • Kennedy Ranges National Park, WA
  • Laguna, NSW
  • Lake Corella, QLD
  • Learmonth, WA
  • Miena, TAS
  • Mintabie, SA
  • Montacute, SA
  • Mount Burnside, WA
  • Mount Burrell, NSW
  • Mount Pingerup, WA
  • Mount Tomah, NSW
  • Musgrave River Roadhouse, QLD
  • Red Bluff, WA
  • Red Hill, VIC
  • Saint Leonards, VIC
  • Shoreham, VIC
  • Tjirrkarli, WA
  • Trephina Gorge West (PIP), NT
  • Wongawallan, QLD
  • Woodwark, QLD