Telecommunications services, like mobile phones, landlines and internet, help us to communicate and receive information during emergencies or natural disasters. They are crucial in coordinating response and recovery efforts--but what would you do if they weren't available?
While telecommunications providers actively plan for emergencies and natural disasters, these services may become unavailable for a number of reasons, such as direct damage or power supply being interrupted.
How to prepare for natural disasters
Mobile, landline and internet services are vital for staying connected and informed during an emergency or natural disaster. However, no network technology is 100 per cent resilient. If you are a resident of a natural disaster-prone area or travelling to a disaster-prone area, find out how you can be prepared and stay informed if telecommunications services go down.
Information for residents
Find out how residents can prepare for a telecommunications outage during a natural disaster
Information for travellers
Find out how travellers can prepare for a telecommunications outage during a natural disaster
We've prepared resources in 10 languages to help communities be prepared if telecommunications go down in a natural disaster.
Your questions answered
What is the Government doing to strengthen telecommunications resilience?
The Government has committed $37.1 million through the Strengthening Telecommunications Against Natural Disasters (STAND) package to improve the resilience of Australia’s communications networks in bushfire and disaster prone areas.
Telecommunications in emergencies and natural disasters
The infrastructure that makes our telecommunications services work can lose power in a natural disaster. If that happens, telecommunications services may not be available and your devices will not be able to make or receive calls or access the internet, even if you have power.
Findings from the 2019-20 bushfire season
The Australian Communications and Media Authority’s Impacts of the 2019-20 Bushfires on the Telecommunications Network was published in April 2020. The report outlines what happened to telecommunications networks during and after the 2019-20 Bushfires and how the telcos responded.
Market research—natural disasters and telecommunications
In late 2020, the Department of Infrastructure, Transport, Regional Development and Communications undertook market research on the community's understanding and preparedness for telecommunications outages in natural disasters.
How residents can prepare for telecommunication outages in emergencies or natural disasters
Telecommunications services like your mobile phone, landline and internet are vital during an emergency or natural disaster to help stay connected and informed. However, no network technology is 100 per cent resilient.