3. Parts of a journey

In this part of The Whole Journey, we explore a person's journey across eight key stages.

Stylised image of an "i" for information which symbolises pre-journey planning. Pre-journey planning: these are the decisions about using public transport that are made based on available information.
Stylised image of two arrows facing in opposite directions which symbolises start and end of a journey. Journey start and end: these occur outside the public transport system. For example, travelling from home to the stop, station or terminal along a footpath, and then from the stop, station or terminal to the final destination.
Stylised image of a lolly-pop sign which symbolises a public transport stop or station. Public transport stop/station: the dedicated locations where public transport services operate to and from.
Stylised image of of the front bus which symbolises the on board experience as well as the scheduling and routing of services. Public transport service: the conveyance that enables the journey, the ‘on board experience’, as well as the scheduling/routing of services.
Stylised image of two crosses intersecting symbolising places where service or mode transfers take place Interchange: places where service or mode transfers take place.
Stylised image of bent arrow symbolising reversing the journey. Return journey planning: reversing the journey for the return to origin or an onward journey to another place.
Stylised imageof circle with a line through it symbolising planned and unplanned disruption to public transport services. Disruption to business-as-usual: this includes planned and unplanned disruption to public transport services or along the journey start and end sections.
Image of different types of disabilities symbolising various infrastructure that can be found on various public transport. Supporting infrastructure: this supports the journey and includes mid and end of trip infrastructure such as toilets, drinking fountains, wayfinding and seating.

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