Amending the Australian Postal Corporation (Performance Standards) Regulations 2019

We want to hear from interested parties about the draft Australian Postal Corporation (Performance Standards) Regulations 2019 (the draft Regulations). The draft Regulations will replace the current Regulations to give effect to a recent Australian Government decision to modernise Australia Post.

Why we want your input

We want your input to ensure the draft Regulations will help deliver the reforms to modernise Australia Post announced by the Australian Government on 6 December 2023.

How you can voice your opinion

This consultation is now closed. Thank you to the organisations and individuals who provided comments and submissions on the draft regulations.

What will be the outcome of this consultation?

Your comments will help us determine whether the draft Regulations are fit-for-purpose and support the Australian Government’s reforms to modernise Australia Post.

The Issue

The Performance Standards Regulations are made under the Australian Postal Corporation Act 1989. The Performance Standards Regulations prescribe performance standards that Australia Post must meet regarding the:

  • frequency, speed and accuracy of mail delivery, and
  • availability and accessibility of post-boxes and other mail lodgement points, and retail outlets from which Australia Post products or services may be purchased.

On 6 December 2023, the Government announced reforms to enable Australia Post to boost productivity, increase its focus on parcels, and improve long-term financial sustainability.

The implementation of key elements of the reform package require that the Regulations be amended to:

  • change the performance standards that Australia Post is required to meet regarding the frequency and speed of mail delivery,
  • deregulate the Priority Mail service, and
  • update the geographic classification used in the performance standards for retail outlets.

The draft Regulations were developed having regard to views expressed during previous consultation undertaken between 2 March and 27 April 2023.

Relevant documentation



Consultation on amending the draft Regulations was open for submissions from 2 February to 29 February 2024.

Fifty-eight short comments and submissions were received from a diverse range of stakeholders who provided their views on the draft Regulations.

On the whole, the views expressed replicated those submitted in the earlier postal modernisation consultation. That is, Australians support the development of a well-designed package of reforms that continues to support the delivery of traditional postal services, supports growth services, and underpins the long-term financial sustainability of Australia Post. Importantly, the majority of views expressed confirmed that the draft Regulations were fit for purpose and support the Australian Government’s reforms to modernise Australia Post.

Published formal submissions can be viewed below.

Amendments to the Regulations have now been made, to be operational from 15 April 2024. The amended Regulations can be found at

For more information about the amended Regulations see

See also: Media Release—Modernising Australia Post


02 Feb 2024 09:00 AEDT
29 Feb 2024 17:00 AEDT
This consultation is closed.


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Australia Post
Australian Electoral Commission (AEC)
Communications, Electrical & Plumbing Union (CEPU) Tasmanian Branch
Department of Foreign Affairs and Trade (DFAT)
eBay Australia & NZ
Freight & Transport Alliance (FTA)
Fundraising Institute Australia (FIA)
Licensed Post Office Group (LPOG)
Local Government Association of Queensland (LGAQ)
Postal Industry Ombudsman (PIO)