Amending the Australian Postal Corporation (Performance Standards) Regulations 2019

We want to hear from interested parties about the draft Australian Postal Corporation (Performance Standards) Regulations 2019 (the draft Regulations). The draft Regulations will replace the current Regulations to give effect to a recent Australian Government decision to modernise Australia Post.

Why we want your input

We want your input to ensure the draft Regulations will help deliver the reforms to modernise Australia Post announced by the Australian Government on 6 December 2023.

How you can voice your opinion

You can submit responses to this consultation up until 29 February 2024, by uploading your submission or comments on this page or by emailing Interested parties should refer to the draft Regulations and Fact Sheet available below.

What will be the outcome of this consultation?

Your comments will help us determine whether the draft Regulations are fit-for-purpose and support the Australian Government’s reforms to modernise Australia Post.

The Issue

The Performance Standards Regulations are made under the Australian Postal Corporation Act 1989. The Performance Standards Regulations prescribe performance standards that Australia Post must meet regarding the:

  • frequency, speed and accuracy of mail delivery, and
  • availability and accessibility of post-boxes and other mail lodgement points, and retail outlets from which Australia Post products or services may be purchased.

On 6 December 2023, the Government announced reforms to enable Australia Post to boost productivity, increase its focus on parcels, and improve long-term financial sustainability.

The implementation of key elements of the reform package require that the Regulations be amended to:

  • change the performance standards that Australia Post is required to meet regarding the frequency and speed of mail delivery,
  • deregulate the Priority Mail service, and
  • update the geographic classification used in the performance standards for retail outlets.

The draft Regulations were developed having regard to views expressed during previous consultation undertaken between 2 March and 27 April 2023.

Relevant documentation

The current Australian Postal Corporation (Performance Standards) Regulations 2019 are available at:


02 Feb 2024 09:00 AEDT
29 Feb 2024 17:00 AEDT
days remaining 2 of 27

We invite your views on the Draft Regulations.

Please include:

  • contact name
  • organisation name, if applicable
  • contact details, including telephone number, postal and email addresses
  • confirmation whether or not your submission can be made public—published—or kept confidential.

All submissions to be made public need to meet the Digital Service Standard for accessibility. Any submission that does not meet this standard may be modified before being made public.

If your submission is to be made public, please ensure you do not include any personal information that you don't want to be published.

If your submission is confidential, please ensure each page of the submission is marked as confidential.

Please click on the 'Have your say now' button below to upload your submission or provide short comments.

* denotes a required field.
Step 1: Your submission
The Published name below will appear with your submission on our website. This can be your name or an organisation name. You can also choose to remain anonymous or keep both your name and submission private.
Remain Anonymous
Please select if you prefer your submission to remain anonymous. This means your submission will display on the website with the name Anonymous and your name and/or organisation will not appear anywhere on the website.
Private Submission
Please select if you prefer for your submission and/or any additional documents not to be displayed or made publicly available on the website. For more details please see our Privacy Policy.
Please leave a short submission comment here if required.
Upload attachments
Maximum 5 files.
10 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods, jpg, png.
Step 2: Contact details
Please enter an Australian landline or mobile phone number including area code.
e.g: 07 1234 5678 or 041 1234 567
Publication, Confidentiality and Privacy of Submissions Instructions
We may use your details to contact you regarding your submission and we will never share any of your contact details or make your email, or phone number public abiding by our Privacy Policy.

Comments can also be made:

  • By email to
  • By mail to:
    Director, Postal Policy
    Post, International Telecommunications and ACMA Branch
    Department of Infrastructure, Transport, Regional Development, Communications and the Arts
    GPO Box 594

Comments must be received by 5:00pm Australian Eastern Daylight Time, 29 February 2024.

Australian Privacy Principle 5 Notice

The department is collecting information for the purposes of amending the Australian Postal Corporation (Performance Standards) Regulations 2019, in accordance with the Privacy Act 1988.

The department will use this information to inform consideration of issues associated with amending the Regulations and will store this information securely. It may be used by the department to make further contact with you about the review.
The department will not disclose information to third parties, except in the circumstances outlined below.

Submissions, in part or full, including the name of the author may be published on the department's website unless the submission is confidential. Confidential submissions or short comments (including the author's name) will not be published. Private addresses and contact details will not be published or disclosed to any third parties unless required by law.

Submissions will only be treated as confidential if they are expressly stated to be confidential. Automatically generated confidentiality statements or disclaimers appended to an email do not suffice for this purpose. If you wish you make a confidential submission, you should indicate this by ensuring your submission is marked confidential.

Confidential submissions will be kept securely and will only be disclosed in the following circumstances:

•    in response to a request by a Commonwealth Minister
•    where required by a House or a Committee of the Parliament of the Commonwealth of Australia
•    where required by law.

The department may also disclose confidential submissions within the Commonwealth of Australia, including with other Commonwealth agencies, where necessary in the public interest.

Please note that in order to protect the personal privacy of individuals in accordance with the Privacy Act any submissions containing sensitive information, personal information or information which may reasonably be used to identify a person or group of people may not be published, even if not marked as confidential.

The department's privacy policy contains information regarding complaint handling processes and how to access and/or seek correction of personal information held by the department. The Privacy Officer can be contacted on 02 6274 6495 or by email: