Emergency calls

The Department of Infrastructure, Transport, Regional Development, Communications and the Arts advises the Australian Government about Australia's regulatory framework for the national emergency call service.

Triple Zero (000) is the number most Australians will use to call police, fire or ambulance in an emergency situation. Triple Zero can be dialled from any fixed or mobile phone, pay phone and certain Voice over Internet Protocol (VoIP) services. Emergency calls go to a national operator, who sends them to the appropriate local police, fire or ambulance service.

There are also two secondary emergency service numbers—112 and 106:

112—the international standard emergency number, which can only be dialled on a digital mobile phone. It does not require a simcard or pin number to make the call, however mobile coverage must be available from at least one carrier for the call to proceed.

106—the emergency number which connects to the text-based relay service for people who are deaf, or have a hearing or speech impairment, which can be called from a TTY (also known as a teletypewriter or textphone).

The Australian Communications and Media Authority (ACMA) regulates and monitors the provision of the emergency call service under:

Find out more

Advanced Mobile Location (AML)

Advanced Mobile Location (AML) was deployed in 2020 as an enhancement to the national Triple Zero (000) Emergency Call Service. AML is a technology that enables a user’s mobile phone to provide their location coordinates to emergency service organisations when they call 000. AML assists police, fire and ambulance services to locate people calling 000 faster.

Emergency alert warnings

Emergency Alert is the national telephone warning system used by State and Territory emergency service organisations to send voice messages to landlines and text messages to mobile phones within a defined area about potential or actual emergencies.

Find out more at www.emergencyalert.gov.au