Online Safety (Basic Online Safety Expectations) Amendment Determination 2024

We are seeking your feedback on an instrument to amend the Online Safety (Basic Online Safety Expectations) Determination 2022.

Why we want your input

As the online environment evolves, so too must the expectations on digital platforms to protect Australians online. This is your chance to have a say on the new and amended expectations that the Australian Government has for online service providers.

How you can voice your opinion

You can read the draft Online Safety (Basic Online Safety Expectations) Amendment Determination 2023 (Amendment Determination) and Consultation Paper, and provide a submission by 5pm on 16 February 2024. You can submit your response using the webform below or by email to

What will be the outcome of this consultation?

Your submission will be considered by the Australian Government before the draft Amendment Determination is finalised.

The Issue

The Online Safety (Basic Online Safety Expectations) Determination 2022 (BOSE Determination), made under section 45 the Online Safety Act 2021 (the Act), sets out the Australian Government's minimum safety expectations of online service providers for protecting their Australian users. The BOSE Determination is an important instrument for promoting transparency and sets a benchmark for online service providers to take responsibility for online safety. The BOSE Determination as currently in force, and associated explanatory statement, can be found at

Since the BOSE Determination first commenced in January 2022 the online environment has continued to rapidly evolve, presenting new challenges—including developments related to generative artificial intelligence (AI).

To address these developments the Minister for Communications, the Hon Michelle Rowland MP, has asked the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the department) to consult on proposed amendments to strengthen the BOSE Determination. These proposed amendments are designed to address emerging online safety issues and gaps in the original BOSE Determination, and to improve its overall operation.

The proposed amendments to the BOSE Determination set out in the draft Amendment Determination encompass new or amended expectations, and new reasonable steps online service providers could take in meeting expectations, to improve safety for end-users.

The proposals are grouped under the following themes:

  • Generative AI, recommender systems and user controls
  • The best interests of the child and restricting access to age-inappropriate materials online
  • Safety impacts of business and resourcing decisions
  • Online hate speech
  • Transparency
  • Enforcement of terms of use
  • Other clarification and improvements to the BOSE Determination.

We are inviting service providers directly affected by the proposed changes, and any other interested stakeholders, to make submissions on the draft Amendment Determination. The department welcomes feedback on the proposed changes, including whether the changes achieve their intended outcome, whether the changes are feasible, and any implementation risks.

The draft Amendment Determination is available below. To guide your reading of the document and inform your feedback, we have also made available:

  • a comprehensive consultation paper outlining the BOSE Determination and explaining the proposals in the Amendment Determination
  • a shorter and simplified summary of the BOSE Determination and proposed amendments.

Relevant documentation


Submissions on proposed reforms to the Online Safety (Basic Online Safety Expectations) Determination 2022 (BOSE Determination) closed on 16 February 2024. Submissions are published in full below (unless it was indicated at the time of submission that a submission was to remain in-confidence).

The public consultation has been an important opportunity for the Australian community and industry to have their say. The input has helped the government make decisions about amendments to the BOSE Determination.

The outcome of the consultation is the Online Safety (Basic Online Safety Expectations) Amendment Determination 2024 which will amend the BOSE Determination. The amended determination was registered on 30 May 2024 and in effect from 31 May 2024. 


22 Nov 2023 13:30 AEDT
16 Feb 2024 17:00 AEDT
This consultation is closed.


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Alannah and Madeleine Foundation
Alliance for Gambling Reform
ARC Centre for Excellence for the Digital Child
Australian Child Rights Taskforce
Australian Christian Lobby
Childfund Australia
Children and Media Australia
Collective Shout