The Federal election was called on 10 April. As this website is hosted by the Department of Infrastructure, Transport, Regional Development and Communications, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Coronavirus (COVID-19) updates from the Australian Government

How to update your ROVER or Vehicle Import System (VIS) account password

Step 1. Open a recommended browser: Chrome, Firefox or Microsoft Edge.
Note: Internet Explorer and Safari are not recommended.

Step 2. Go to the ROVER portal at:

Step 3. In the ROVER portal, select Forgot Password, and enter your registered email address. The DAM administrator will send you a Password reset request email.

Step 4. Copy the link in the email sent from the DAM administrator and paste it into the browser address field. [Note: the link expires in approximately 4 hours.] The reset password screen will appear.

Step 5. At the reset password screen, enter new password, confirm and select Set Password.
Note: please see the password conditions listed below:

  • be between 10 and 127 characters long
  • contain at least 1 upper case character
  • contain at least 1 lower case character
  • contain at least 1 numeric digit
  • contain at least 1 punctuation / special character
  • not have been one of your last 6 passwords
  • not have been changed within the past (1) day.