Coronavirus (COVID-19) updates from the Australian Government

How to update your ROVER or Vehicle Import System (VIS) account password

Step 1. Open a recommended browser: Chrome, Firefox or Microsoft Edge.
Note: Internet Explorer and Safari are not recommended.

Step 2. Go to the ROVER portal at:

Step 3. In the ROVER portal, select Forgot Password, and enter your registered email address. The DAM administrator will send you a Password reset request email.

Step 4. Copy the link in the email sent from the DAM administrator and paste it into the browser address field. [Note: the link expires in approximately 4 hours.] The reset password screen will appear.

Step 5. At the reset password screen, enter new password, confirm and select Set Password.
Note: please see the password conditions listed below:

  • be between 10 and 127 characters long
  • contain at least 1 upper case character
  • contain at least 1 lower case character
  • contain at least 1 numeric digit
  • contain at least 1 punctuation / special character
  • not have been one of your last 6 passwords
  • not have been changed within the past (1) day.