Creating a user account in ROVER
Before an application can be submitted, an applicant or their representative must first create an account in ROVER. This process also requires the upload of identity documents that will need to be verified.
The process to create an account for agents or representatives also requires details about the organisation or individual they will be making the application on behalf of.
When an applicant's representative or agent wishes to establish an Authority to Act on behalf of the applicant, the representative must first create an account in ROVER. The representative must then select the option to record an Authority to Act in ROVER and upload documentation (for example, a company letter) that states that the agent or organisation employee is authorised to act on behalf of the applicant. This creates a record of the Authority to Act, who the applicant is and who is submitting on their behalf.
The verification process of the identity documents and/or reviewing the details of the Authority to Act document may occur at the time of creating an account in ROVER or when the representative first submits an application.
In ROVER an individual user can establish an Authority to Act on behalf of an organisation or another individual user. Future releases of ROVER will enable an Authority to Act to be established between one organisation and another organisation.
Contact ROVER support
If you experience any issues with creating an account or signing in to ROVER, please email ROVERinfo@infrastructure.gov.au for assistance.