Submit your application
Lodging your application
Once you are registered, you may complete and submit an application by logging onto the Client Portal and going to the ‘Enter New Application’ tab. Note that loading times for the form may vary depending on your internet connection.
Select the vehicle import option(s) you wish to apply for and complete the form(s). It is the applicant's responsibility to ensure that applications are submitted with complete and accurate details, including supporting evidence. If you do not have all the necessary information, you may save the form in draft and return to it later.
Once you have completed and submitted the form you may pay the $50 application fee by credit card using your client portal. After the application fee is paid, your lodgment is complete and your application may be assessed.
The Department may need to seek further information about an application. The Department will send its request via the email address nominated in your client portal.
You should respond to queries by replying to the Department's email. You should not compose new emails or change the subject line of the original email. To avoid delays in assessment, you should reply promptly to Departmental queries. The Department may refuse an application, if the importer fails to respond to a query.
Managing your applications
Your client portal may be used to view and manage your registration and applications. You may use your portal to:
- Change your password. If you forget your password, you may recover the password via the log in page.
- Update your contact details (including your email address). Your updated details will be automatically pre-filled into your next application.
- View a summary of your applications. The portal will show the status of applications. The list can be sorted. Applications over 12 months old are not visible. To access older applications, you will need to contact the Department.
- Withdraw applications (before the assessment has been completed).
If your contact or organisation details (such as your email address) change after you have submitted your application, you will need to contact the Department.
Portal accounts expire after 60 days of inactivity. You will receive an email notification reminding you to log into your account, to maintain its currency. To reactivate an expired account, you will need to contact the Department.
To receive your approval
Once the Department has assessed your application, you will be notified by email whether your application has been approved or refused.