Registration for agents
In order to submit applications on behalf of others, you must first register yourself on the Client Portal. You should note that, once you have registered, your details will be available to be viewed by any registered portal user.
Registering your clients
You may also register your clients if they are not already registered, this can be done at the time of submitting the first application. When registering an applicant in this manner you will need to attach a letter of authorisation, this provides the Department with evidence of your authority to act and must contain certain types of information. Details to be included are outlined at the Letter of authorisation page.
Nomination by your clients
Alternatively, your clients may register themselves – and nominate you as their agent – through their own client portal. Agents nominated in this manner do not need a separate letter of authorisation.
To submit an application
Once you are registered, you may complete and submit applications. An overview of the process is available at the Submit your application page.
Portal accounts expire after 60 days of inactivity. You will receive an email notification reminding you to log into your account, to maintain its currency. To reactivate an expired account, you will need to contact the Department.